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Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

Heritage. Adaptation. Values. Flexibility. From the oldest pub in the world to the Liberty Bell and the origins of a nation, Established: Lessons from the World's Oldest Companies tells the stories of 12 businesses with a combined age of almost 5,000 years. They've survived war, plague, rebellion, boom, bust, depression and strange twists of fate. But how and what can we learn from them?

Pil Persins has never seen the sky. He has never felt the fall of rain or seen the stars on a dark night. For thousands of years, Elfin have lived underground, hidden away from the dangers of their world. The coming of the sun aboveground means death; monsters awaken and predators hunt. But it is a small price to pay for freedom. At least that is how Pil and his two best friends, Felicity Falon and Dunken Dirk, see it.

The Inevitable Revolution is an essay about abolishing the law of violence and replacing it with the law of love. It is a text on civil disobedience, pacifism, and anarchism, and it is Tolstoy's last non-fiction work detailing his final opinions on political, economic, and religious issues. In it, he criticizes prisons, parliaments, wars, conscription, capitalism, theft, revolutionary violence, and taxes, and praises Christianity's message of love as the solution to these problems; although he also recognizes the law of love in other religions.

The Afterdark world of Haven was far more terrible and beautiful than Pil Persins could ever have expected. But not everyone had survived the mission aboveground. They had been betrayed, and the traitor revealed a name that would soon become infamous: The Castaway King. As Pil and his friends return back underground they learn that, in their absence, a war has begun. The Elfin Mound Southden had been invaded by monsters and Fairy, and at the head of this army is the mysterious Castaway King.

Balthazar Kovacs, a detective on Budapest's murder squad, is on the trail of a dead man. Minutes ago, Kovacs received an anonymous SMS showing a body and an address: 26 Republic Square - the former Communist Party headquarters and once the most feared building in the country. But now, amid the ruins of the demolished building, Kovacs finds no dead body, just six members of the Gendarmerie - an elite police force reporting directly to the prime minister - and an invitation to hand over his phone and cease his investigation.

A woman has been murdered and mutilated in her own home, with her liver cut out and a message left within it. Tasked with leading the case, DI Tudor Manx identifies several suspects, including the victim’s estranged husband. But all trails run cold. Then, another victim dies—and from the modus operandi. It seems that North Wales Police are dealing with a serial killer. But who would target the inhabitants of such a peaceful island?

In 1977 the Blyton Summer Detective Club unmasked the elusive Sleepy Lake monster - another low-life fortune hunter who would have gotten away with it too, if it weren’t for those meddling kids. By 1990 the former detectives are haunted by strange, half-remembered events that cannot be explained by a guy in a mask. Andy, the once-intrepid tomboy now wanted in two states, wants answers. To find them she will need Kerri, the former kid genius and her excitable Weimaraner, Tim. They will also have to get Nate, who is currently residing in an asylum.

A customer has died in the brothel's VIP room. Worse still, he's an Arab financier, a guest of government, connected to a massive investment programme that could transform Hungary. It looks like a heart attack – but why has the brothel's CCTV footage been erased? Kovacs knows only too well the treacherous undercurrents that permeate life in Hungary's capital - the deadly intersection between the criminal underworld, the corridors of power and the ghosts of history.

1765: Lady Isabella Gerard asks her maid to take her new golden gown and destroy it. Its shimmering beauty has been tainted by the actions of her husband the night before. Three months later: Lord Eustace Gerard stands beside the lake looking down at the woman in the golden gown. As the body slowly rolls over to reveal her face, it’s clear this is not his intended victim....

Resurrection is the last of Tolstoy's major novels. It tells the story of a nobleman's attempt to redeem the suffering his youthful philandering inflicted on a peasant girl who ends up a prisoner in Siberia. Tolstoy's vision of redemption, achieved through loving forgiveness and his condemnation of violence, dominate the novel. An intimate, psychological tale of guilt, anger, and forgiveness, Resurrection is at the same time a panoramic description of social life in Russia at the end of the nineteenth century.

The Communist Manifesto contains the seeds of Marx's more comprehensive philosophy, which continues to inspire influential economic, political, social, and literary theories. But the Manifesto is most valuable as an historical document, one that led to the greatest political upheaveals of the nineteenth and twentieth centuries and to the establishment of the Communist governments that until recently ruled half the globe.

In the Wild West of Wales, in the year 1808, a shepherd is ambushed and left in the roadway, more dead than alive, with three stripes carved across his chest. A note, written in his own blood, is pinned to his skin. It reads, 'For Rhiwallwn. From Gruddnei'. Four sinister men who call themselves surveyors are clearly responsible for this crime and others that follow. It emerges that there is a 'campaign of retribution' against selected individuals. Mistress Martha Morgan, a young widow with five children, is at the top of the hit list.

Ours is the age of global warming. Rising sea levels, extreme weather, forest fires. Climate scientist Peter Stott reveals the bitter fight to get international recognition for what, among scientists, has been known for decades: human activity causes climate change. Across continents and against the efforts of sceptical governments, prominent climate change deniers and shadowy lobbyists, Hot Air is the urgent story of how the science was developed, how it has been repeatedly sabotaged and why humanity hasn't a second to spare in the fight to halt climate change.

The world was wild for gold. After discovering the Americas, and under pressure to defend their vast dominion, the Habsburgs of Spain promoted gold and silver exploration in the New World with ruthless urgency. But, the great influx of wealth brought home by plundering conquistadors couldn’t compensate for the Spanish government’s extraordinary military spending, which would eventually bankrupt the country multiple times over and lead to the demise of the great empire.

Dylan Thomas: A Centenary Celebration is a collection of specially commissioned essays celebrating the poet's life and work, and exploring his lasting legacy. Edited by his granddaughter, Hannah Ellis, the book is arranged thematically and includes a wealth of material: essays from noted biographers such as David Thomas and Clive Woosnam explore Thomas's lasting legacy both at home and abroad, and Welsh poet laurete Gillian Clark reflects on the impact of the seminal "play for voices", Under Milk Wood.

More than 2,500 years ago, a Chinese commander, Master Sun—or Sun-tzu—collected together his precepts on generalship to form the kernel of one of the most famous military treatises of all time. Our understanding of strategic warfare that comes out of his writings has yet to be surpassed. Eschewing conventional courage and military might as primary deciding factors, The Art of War is characterised by a profoundly enlightened emphasis on moderation, imagination, good morale and scrupulous forward planning.

Martha Morgan, the beautiful young mistress of the Plas Ingli estate, is warned that trouble is brewing for her family. She tries to carry on with her life - but then she receives the most terrible news that any young wife can imagine. Despair threatens to overwhelm Martha, but she has many responsibilities and must live up to expectations. Little by little, with help from her family and from some of the more colourful local characters, she sets out to prove that she is more than a match for the scoundrels who have committed an appalling crime.

1896: Sherlock Holmes has once again hit the headlines, solving mysteries for the cream of London society. But among the workhouses and pudding shops of the city, private detective William Arrowood is presented with far grittier, more violent and considerably less well-paid cases. Arrowood is in no doubt who is the better detective, and when Mr and Mrs Barclay engage him to trace their estranged daughter, Birdie, he’s sure it won’t be long before he and his assistant Barnett have tracked her down.

It isn't unusual for crop circles to appear overnight on Hackpen Hill. In this part of Wiltshire, where golden wheat fields stretch for miles, the locals have gotten used to discovering strange mathematical patterns stamped into the earth. But this time, it's different. Not only because this particular design of dramatic spiralling hexagons has never been seen before. But because of the dead body positioned precisely in the centre of the circle. DI Silas Hart, of Swindon Police, is at a loss.