Conflict Resolution & Mediation

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success....

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations....

In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one....

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time....

Dive into the future of passive income with "ChatGPT Side Hustles" by Alec Rowe. This comprehensive guide unveils over 85 innovative side hustle ideas leveraging the power of AI to boost your income, create new cash flows, and secure a competitive edge.

It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....

In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company....

101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on....

Find out how to successfully resolve your most emotionally charged conflicts....

Number-one internationally best-selling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them....

Every team has a manager.... But not every team is lucky enough to have a true leader. Get ready to break the mold! Did you know that 82 percent of employees would consider quitting their job because of a bad boss? And it isn’t just that you don’t want to be a bad boss….

As a manager, you are prepared to face any challenge when it comes to the work at hand, but you may not be ready to overcome a hostile work environment, a catastrophic disruption in workflow, or any other of a multitude to challenges that can arise, seemingly from nowhere....

It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down....

Filled with exercises, assessments, and real-life examples, this empowering guide helps you recognize what's been making you a victim....

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why"....

Your management mentor in a book! This is the go-to guide on making good decisions, helping teams work together, dealing with people problems, and achieving goals when you're newly in charge or looking to brush up on your leadership skills....

“Accountability is the glue that ties commitment to the result." This quote, from author Bob Proctor, illustrates perfectly the key role accountability plays in personal and organizational success....

Leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions....

Stoic at Work is for anyone with a job, applying ancient wisdom to the modern workplace set out in 49 rules....

Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be....

Colette Phillips explores the core qualities that inclusive leaders share: character, cultural intelligence, connections, communications, collaboration, courage, and commitment....

This book discusses how passive-aggressive behavior is rewarded. Techniques to ensure passive-aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction, and how to make sure you aren’t part of the problem....

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started....

The modern working world doesn't leave much time for reflection. Leaders in particular are encouraged to speed ahead, make quick decisions, and seek swift solutions to any problem that may arise.

Every day you're driven nuts by the people around you making common sense errors and irrational decisions. Imagine what life would look like if you didn't have to waste time and energy dealing with stubborn, clueless, argumentative, defensive, or apathetic coworkers!....

In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.

Transform Your Workplace Experience: Navigate, Thrive, and Exce In today's fast-paced and often high-pressure work environments, navigating the complexities of workplace dynamics, from overbearing bosses to sycophantic cultures, is more critical than ever. "How to Deal with an Overbearing Boss and Their Ass-Kissing Clan" is not just a book; it's a comprehensive guide designed to empower you to transform your workplace experience from surviving to thriving. Why Buy This Book? Master the Art of Communication: Learn effective strategies to articulate your needs and feedback constructively, ...

If you are a business executive or manager, U.S. litigation is a part of your life. Whether your company is involved in litigation already, trying to avoid it, or trying to make decisions in the context of existing litigation trends, having a basic understanding of how the litigation process works is a must in today’s world. In Business Litigation Demystified, award-winning Quinn Emanuel trial lawyer Diane Cafferata walks U.S. and foreign corporate personnel through the U.S. litigation process.

The modern working world doesn't leave much time for reflection. Leaders in particular are encouraged to speed ahead, make quick decisions, and seek swift solutions to any problem that may arise. However, the full-speed-ahead approach can backfire. By taking time to pause and reflect, it's possible to notice new pathways and develop innovative solutions that allow for impactful results. Executive coach Janet M. Harvey has worked with leaders and teams around the world to explore the common tensions that arise in the workplace.

“Bam!” The robber hit my eyes hard with his gun. I am still not sure if it was a real gun or a fake one: All I can say is that it was a very heavy metallic object. As soon as I saw the gun, the first thing I thought of was that my wife was pregnant. She was right next to me at that moment, unfortunately. The robber asked me to open our cash register and dump the cash into his bag. I don’t think he knew that we barely had $160 cash for changes (possibly even less than that). I hesitated for a second and he hit my head. This story is about the true event which happened in a video game ...

How To Be The Best (In Business) by Donald V. Almeida is not just any business book. Drawing from his impressive journey up to Global Vice Chairman of PwC, Almeida offers a unique blend of personal memoir and practical self-help. Through engaging stories from his own career, he breaks down complex business concepts into understandable, actionable advice. This book is designed for anyone in the business world, from newcomers looking for direction to seasoned professionals seeking to refine their skills. Almeida's narrative is inviting, making his profound insights accessible to all.

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

Whether in everyday life or at work - wherever people and different characters meet, there is potential for conflict. Do you often find yourself in situations where minor disputes lead to lengthy arguments or where you fail to assert your interests? Do you perhaps jeopardize relationships with people who are important to you or with whom you are dependent? Do you perhaps even feel less educated or eloquent than your counterpart after discussions?

Discover how to overcome conflicts with confidence and grace… and regain your peace of mind. Have you seen simple misunderstandings escalate into full-blown conflicts? Do you revisit conflicts in your head, thinking of better responses? Are your personal and professional relationships straining because of your conflicts? If you answered yes to the above questions, you are in the right place.

You have a vision for success and impact, and you know exactly how to get there. You have a track record that speaks for itself and you are an inspiration to friends and family. Just the way you have been a change agent for others, it’s time to be an agent for your own change. You don’t have to live a life void of fun, good health, and restful sleep. It doesn’t have to be so hard. It’s time to take charge of your transformation.

The Asshole Whisperer book for managers contains true stories and tips to deal with crappy leaders and jerks at work. You will learn how to use corporate values to hold people at work accountable for their conduct, how to give feedback about attitudes or behavior, and how to quickly assess and utilize personality traits (extrovert, introvert, ambivert) to your mutual benefit. Why? So, you can meet your goals and deadlines and to put it simply, get shit done. Assholes are part of our lives.

A simple, practical guide for dealing with difficult people. Do you know a difficult person? Have others ever accused you of being difficult? If so, The Difficult People First-Aid Guide is for you. In it, you will find: Fundamental reality checks that will help you assess your situation and offer reassurance. Actions you can take right now to "stop the bleeding" in strained relationships. Recommendations to prevent future problems with others.Don’t assume your relationships could never improve. This concise guide can show you where to begin with easy-to-follow techniques you can put into ...

The Millennial Factor: 10-Steps To Managing Millennials To SuccessAlthough there are several books on Millennials, there are few, if any, that define exact steps for business success. The Millennial Factor is for millennials and business leaders to be successful with the new skills millennials bring to the workforce. The millennial workforce is taking over in businesses today in all levels of the workplace. With this workforce comes a change in dynamics on what motivates them and drives them to success. In this book, the author will address the misperceptions of millennials and why they ...

This book is all about how to achieve conflict resolution through 10 powerful strategies. I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building! I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left! HR praised my work, but I hadn’t ...

Discover valuable insights into the importance of people management in the business context with "People Management: Developing Talents and Boosting Organizations." This comprehensive and practical book offers a direct and accessible approach, covering the fundamentals and key topics of people management.