• Deploy Empathy

  • A Practical Guide to Interviewing Customers
  • By: Michele Hansen
  • Narrated by: Michele Hansen
  • Length: 7 hrs and 9 mins
  • 4.5 out of 5 stars (6 ratings)

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.
Deploy Empathy  By  cover art

Deploy Empathy

By: Michele Hansen
Narrated by: Michele Hansen
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $19.50

Buy for $19.50

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes.

Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.

By the end of this book, you’ll be able to interview customers and potential customers with confidence.

©2021 Dotsquare LLC (P)2022 Dotsquare LLC

Love Books? You'll Love Audible.

Placeholder Image Alt Text

Transform your day

Replace endless scrolling with endless listening. Chores can be fun.

Placeholder Image Alt Text

Listen everywhere

Download titles to listen offline, wherever you are in the world.

Placeholder Image Alt Text

Carry your entire Library

Your stories go where you go. Audiobooks don’t weigh a thing.

Placeholder Image Alt Text

Listen and learn

Discover stories that can change your mind, your well-being, and your life.

Placeholder Image Alt Text

Reach your reading goals

You can’t turn pages while you drive—but you can press play.

Placeholder Image Alt Text

Find your niche

WIth thousands of titles to explore, there’s something for everyone.

Try for $0.00 $14.95 a month after 30 days. Cancel anytime.

What listeners say about Deploy Empathy

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    5
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    1
  • 1 Stars
    0
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    4
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    1
  • 1 Stars
    0
Story
  • 4.5 out of 5 stars
  • 5 Stars
    3
  • 4 Stars
    0
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Definitely a book for your toolkit!

Definitely a book for your toolkit, if you take your users and customers seriously. Fits nice in the virtual shelf next to The Mom Test. Love the interview scripts and the live example on using it.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Fills the Customer Interviewing Info Gap

This book is a fantastic addition to the customer interviewing line-up of resources—a logical next step after reading The Mom Test. I love that Michele narrates the text herself in a realistic human voice and tone (versus the Audible norm).

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    2 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    3 out of 5 stars

Good book but bad format

This is mostly a useful and practical book, but not a particularly useful or practical audio book. It should really have an accompanying PDF with the scripts and templates. Instead the author sells these on her website for an additional $19 which seems like a waste when I could have bought the Kindle or physical book and had them to begin with.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!