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Steady Work  By  cover art

Steady Work

By: Karen Gaudet
Narrated by: Mitzi Pirkey
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Publisher's summary

Transforming front-line operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut, used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.

©2019 Lean Enterprise Institute, Inc (P)2020 Lean Enterprise Institute, Inc

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What listeners say about Steady Work

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lean rollout example

a short but great example of the execution of a large scale lean rollout with some examples of resistance from workers among other problems and solutions that always seem to lead to the reduction in stress for management.

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Great book for beginners and experts in Lean

Very interesting to hear the struggles and successes at Starbucks from a Lean perspective, facing challenges that may be more similar to your organization that you might expect

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Easy to listen and insightful

Great stories and examples. Insightful leader view on lean transformation. Good tips and trick to apply

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