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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.

Scott Ferdowsi has a track record of quitting. Writing the Great American Novel? Three chapters. His summer internship? One week. His best friends know exactly what they want to do with the rest of their lives, but Scott can't commit to a breakfast cereal, let alone a passion. With college applications looming, Scott's parents pressure him to get serious about a career path like engineering or medicine. Desperate for help, he sneaks off to Washington, DC, to seek guidance from a famous professor who specializes in grit, the psychology of success.

When Hadassah Morfawitz flees Nazi Germany with her siblings and arrives in New York, she is determined to turn the city into her own Mount Olympus—at any cost. In choosing orphaned concentration camp survivor Zev Kretinberg as her husband and accomplice—ensuring his loyalty with the promise of riches and the burial of a dark past—she begins a ruthless journey toward the upper echelons of Park Avenue synagogue society.

During the Gulf War in 1991, an ancient scroll is found in Southern Israel. Years later, scientists declare it a fake, but an American nun believes it will lead her to the resting place of the Virgin Mary. What she finds seems to possess miraculous healing powers that attract believers and skeptics from across the globe. She also draws the attention of a mysterious Israeli Shin Bet officer determined to retrieve the remains of the “Mother” at any cost. And that is only the beginning....

After a magical eruption devastates the kingdom of Belwar, royal heir Adraa is falsely accused of masterminding the destruction and forced to stand trial in front of her people, who see her as a monster. Adraa's punishment? Imprisonment in the Dome, an impenetrable, magic-infused fortress filled with Belwar’s nastiest criminals - many of whom Adraa put there herself. And they want her to pay.

Adraa is the royal heir of Belwar, a talented witch on the cusp of taking her royal ceremony test, and a girl who just wants to prove her worth to her people. Jatin is the royal heir to Naupure, a competitive wizard who's mastered all nine colors of magic, and a boy anxious to return home for the first time since he was a child. Together, their arranged marriage will unite two of Wickery's most powerful kingdoms. But after years of rivalry from afar, Adraa and Jatin only agree on one thing: Their reunion will be anything but sweet.

Against the backdrop of the wave of demonstrations known as the Arab Spring, in 2011 hundreds of thousands of Syrians took to the streets demanding freedom, democracy, and human rights. The government's ferocious response, and the refusal of the demonstrators to back down, sparked a brutal civil war that over the past five years has escalated into the worst humanitarian catastrophe of our times. Yet despite all the reporting, the video, and the wrenching photography, the stories of ordinary Syrians remain unheard.

An epic journey through Africa by a man who fell in love with a magical and disappearing world and then transformed himself into a warrior on the front lines to protect it. Staging heart-pounding, espionage-style raids, Ofir Drori and his organization, The Last Great Ape (LAGA), have put countless poachers and traffickers of endangered species behind bars, and they have fought back against a Kafkaesque culture of corruption. Before Ofir arrived in Cameroon, no one had ever even tried.

Tariq Khan is a Pakistani born and raised in Norway. An outsider in his own country - adrift between two worlds divided by class, race, and culture - he’s always been searching for home. Alongside a flock of other streetwise young men, each looking for direction and each easily susceptible, Tariq finds his cause in the Muslim revival. Idealistic, driven by faith, and empowered with purpose, he’s drawn to radical Islam - his last resort for achieving a sense of belonging. It’s only when he enlists in the war against Assad that Tariq’s eyes are truly opened.

Fatima is a Hazara girl, raised to be obedient and dutiful. Samiullah is a Pashtun boy raised to defend the traditions of his tribe. They were not meant to fall in love. But they do. And the story that follows shows both the beauty and the violence in current-day Afghanistan as Fatima and Samiullah fight their families, their cultures, and the Taliban to stay together.

Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.

In a Jerusalem both ancient and modern, where the First Temple squats over the populace like a Trump casino, where the streets are literally crawling with prophets and heathen helicopters buzz over Old Testament sovereigns, two young poets are about to have their lives turned upside down. Struggling Jeremiah is worried that he might be wasting his time trying to be a writer; the great critic Broch just beat him over the head with his own computer keyboard.

When Hitler’s reign of terror begins, David Gabinsky loses everything he holds dear. Driven by vengeance, young David leads a courageous group of Jewish resistance fighters against the Nazi regime. When Germany is defeated, he journeys to Jerusalem. What he finds is a new love - Shoshana, a beautiful but broken Holocaust survivor - and a new war with an unexpected enemy. The British command has its orders: keep the Jews out of Israel. As David single-handedly wreaks havoc on the British, even Shoshana’s love can’t stop him from risking everything - including his life.

When you’re acquired by private equity, the first 100 days are critical. You need to grow revenue faster, be more profitable, and integrate additional companies, all while getting buy-in from investors. In this environment, ramping up your sales pipeline is a major component of meeting board expectations. In Post-Acquisition Marketing, Shiv Narayanan reveals how PE-backed companies can leverage marketing to scale faster and deliver on the investment thesis.

Raisa "Rae" Jordan, an agent for the United States Diplomatic Security Service, isn't in Israel for more than a day before her predecessor is gunned down in a Tel Aviv square by a sniper. Assigned to investigate the assassination of one of her own, she must also protect Judge Ben Taylor and his teenage daughter. They may be the sniper's next target and are most certainly being threatened by a desperate cadre of terrorists with their sights set on the secretary of state's upcoming visit.

Ronit, an Israeli girl, lives on one side of the fence. Jamil, a Palestinian boy, lives on the other side. Only miles apart but separated by generations of conflict - much more than just the concrete blockade between them. Their fathers, however, work in a distrusting but mutually beneficial business arrangement, a relationship that brings Ronit and Jamil together. And lightning strikes. The kind of lightning that transcends barrier fences, war, and hatred.

Throughout human history, there have always been sorcerers, once idolized and now exploited for their powers. In Israel, the Sons of Simeon, a group of religious extremists, persecute sorcerers while the government turns a blind eye. After a march for equal rights ends in brutal murder, Reed - an empath, a moodifier, and a reluctant waiter - becomes the next target. While his sorcerous and normie friends seek out his future killers, Reed complicates everything by falling hopelessly in love. As the battle for survival grows ever more personal, can Reed protect himself and his friends?

Yasmine Ajam has fled her past in the rough Stockholm borough of Bergort, reinventing herself as a trendspotter in New York City. One day she receives a startling message: There are riots erupting on the streets of Stockholm and they appear to be connected with the disappearance of her brother, Fadi.

Coupon-clipping police superintendent Jonah Merlin thinks he has an open-and-shut case on his hands after the body of a beautiful woman is found discarded in a run-down building in Tel Aviv. All evidence points to two suspects, but finding them will require unorthodox methods to decode the cryptic words sprayed at every crime scene. As the body count rises, graffiti expert Rai Zitrin and precocious 17-year-old Zoe Navon agree to help Merlin uncover the connection between the killing spree and the words of Polish writer Bruno Schulz.

When Hammoudi, a young surgeon based in Paris, returns to Syria to renew his passport, he only expects to stay there a few days. But the authorities refuse to let him leave, and Hammoudi finds himself caught up in the fight against the regime. Meanwhile, budding actress Amal has also joined the protests against the government and her own father, by whom she feels betrayed. Realizing that they will never again be safe in their homeland, Amal and her boyfriend Youssef decide to flee to Europe in a desperate bid to survive.