Bed, Breakfast & Business By cover art

Bed, Breakfast & Business

By: Gerry MacPherson
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  • Summary

  • Welcome to the 'Beds, Breakfasts, & Business' Podcast! - the delightful corner where bed and breakfast enthusiasts rendezvous for tips, tales, and tete-a-tetes! Each week, we fluff up the pillows, brew a fresh pot of tea, and delve into the enchanting world of B&Bs. Oh, the joys of homemade scones, personalized decor, and those oh-so-unique guest requests! But let's face it - it's not always sunny-side up in our B&B journey. From managing the breakfast rush, to handling that charming but oh-so-noisy antique plumbing, or striving for that sparkling online review – we've been there, and we FEEL you! Navigate the beautiful, bustling, bed-making world of B&Bs with us. As we sift through questions, and sprinkle in some laugh-out-loud moments from every corner of this special universe. Trust us, you're in for some comforting company and surprising solutions. We also value your time, so each episode will be concise, straight to the answers without all the fluff. So, whether you're listening while flipping pancakes, or taking a well-deserved break on that oh-so-comfy porch swing, the ‘Beds, Breakfasts, & Business' Podcast! promises a weekly dose of fun, wisdom, and a whole lot of heart. Welcome aboard our global B&B journey! Brew, listen, and be bedazzled. This is the 'Beds, Breakfasts, & Business' Podcast!. And now, let's turn the page to our next chapter of delightful discoveries!
    Copyright@Keystone Hospitality Property Development | All Rights Reserved
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Episodes
  • Resolve Guest Complaints Gracefully-Turning B&B Challenges into Wins-032

    Resolve Guest Complaints Gracefully-Turning B&B Challenges into Wins-032
    May 23 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Discover how your B&B can turn guest complaints into 5-star experiences! 🌟 From real-time feedback to tailored resolutions, see why our guests leave happier and keep coming back.

    #Resolve Guest Complaints #Resolve B&B Guest Complaints #GuestSatisfaction #HospitalityManagement #BedAndBreakfastLife #CustomerFeedback #HotelComplaintHandling #GuestLoyalty #BnBExperiences #HospitalityTrends #CustomerServiceExcellence #TravelHospitality


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2024/05/resolve-guest-complaints-gracefully-turning-bb-challenges-into-wins-032

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

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    6 mins
  • Transform Guest Interactions with Effective BnB Communication Strategies-031

    Transform Guest Interactions with Effective BnB Communication Strategies-031
    May 16 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Ever wondered how a Bed and Breakfast offers such warm, personalized service? We're peeling back the curtain to show you the magic behind our communication style that keeps guests coming back. 🗣️

    #BnBCommunicationStrategies #EffectiveCommunicationStrategies #BedAndBreakfastTips #GuestCommunication #HospitalitySuccess #PersonalizedService #BnBExperience #EffectiveCommunication #HospitalityTech #GuestEngagement #CustomerSatisfaction #BnBHosts

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2024/05/transform-guest-interactions-with-effective-bnb-communication-strategies-031

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Show more Show less
    7 mins
  • How Can Mastering Verbal and Non-Verbal Cues Transform Your Guest Experience?-030

    How Can Mastering Verbal and Non-Verbal Cues Transform Your Guest Experience?-030
    May 9 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Ever felt like your hotel's communication could use a touch of magic? Watch our video to learn how simple changes in your approach can make a massive difference in guest satisfaction and loyalty. Dive in to find practical tips that will set your property apart from the rest! 🌟

    #Guest Experience #HospitalityCommunication #GuestExperience #HotelManagement #CustomerSatisfaction #NonVerbalCues #CulturalSensitivity #GuestLoyalty #HotelStaffTraining #ImprovingGuestInteractions #HospitalityIndustryTrends

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2024/05/how-can-mastering-verbal-and-non-verbal-cues-transform-your-guest-experience-030

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Show more Show less
    6 mins
Leadership Management Economics
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