Leonard A. Schlesinger
AUTHOR

Leonard A. Schlesinger

Customer Service Inspiring Workplace & Organizational Behavior
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Len Schlesinger is the Baker Foundation Professor at the Harvard Business School. He has served as a member of the Business School Faculty from 1978 to 1985, 1988 to 1998, and 2013 to the preset. During his career at the School he has taught courses in Organizational Behavior, Organization Design, Human resources management, General Management, Leadership and Service management in the MBA and Executive Education programs. Throughout his career Len has regulary transitioed between academic and managerial roles in the educational and business sectors. He served as President of Babson College from 2008-13, held a number of key executive and operating positions (ending as Vice Chairman and Chief Operating Officer) at Limited Brands (now L Brands) from 1999 to 2007, was a Professor of Sociology and Public Policy and Senior Vice President and Counselor to the President at Brown University from 1998 to 1999, and was Executive Vice President and Chief Operating Office at Au Bon Pain from 1985 to 1988. He has lectured and consulted on strategy, service quality, customer satisfaction, entrepreneurship, human resources and organizational change for over 200 major corporations, non profit organizations, governments and international leadership organizations around the world.
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