AUTHOR

Toni Krasnic

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Toni Krasnic, MBA, is a distinguished professional in the Customer Experience (CX) field, with an extensive experience in both the hospitality and government sectors. As a Certified Customer Experience Professional (CCXP), Toni combines insights from his business consulting and leadership in government, offering a unique and valuable perspective on CX. Toni's commitment to elevating customer experiences through innovative strategies and leadership have established him as an influential voice in the CX community. His contributions extend beyond practice; as an author and sought-after speaker at conferences, he continues to guide and inspire future CX leaders. Connect with Toni on LinkedIn.