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Принцип "Черного ящика". Как снизить риск неудач и непоправимых ошибок
- Мэтью Сайед. Ключевые идеи книги
- Narrado por: Дмитрий Евстратов
- Duración: 25 m
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Принцип "Черного ящика". Как снизить риск неудач и непоправимых ошибок
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Resumen del Editor
В 1912 году в армии США было всего 14 пилотов, и в течение года восемь из них погибли в авариях (смертность выше 50%). Век спустя, в 2013 году, из 3 млрд людей, которые воспользовались услугами пассажирского авиасообщения, погибли 210 человек (смертность 0,000007%). В том же 2013-м из-за ошибок в диагностике, назначении и введении лекарств, при операциях, послеоперационном уходе и проведении манипуляций погибли более 400 тысяч человек. Это эквивалентно ежедневным катастрофам двух больших аэробусов. В чем причина такой разницы в сферах, близких по степени риска и ответственности перед людьми? Ответ на этот вопрос дает британский журналист Мэтью Сайед в своей книге "Принцип "черного ящика". Как превратить неудачи в успех и снизить риск непоправимых ошибок". Если коротко - причина в разном подходе к ошибкам. Если в авиации принято воспринимать неудачи как неизбежную часть процесса развития, оперативно их анализировать, делать выводы и менять подходы, то в медицине ситуация кардинально иная. Как и в судебной системе. "Принцип "черного ящика"" - книга о том, как относиться к ошибкам, чтобы эффект был как у летчиков. Ошибки и неудачи - очень ценная часть обучения и прогресса. Те, кто их "не совершает", раз за разом наступают на те же грабли. Реальные истории опыта конструктивного использования (и неиспользования) потенциала ошибок в этой книге настолько потрясающи, что после ее прочтения уже никогда не захочется быть "безгрешным".
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