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コミュニティドリブン経営 ファン起点で広げるビジネスの新潮流
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コミュニティドリブン経営 ファン起点で広げるビジネスの新潮流
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Resumen del Editor
顧客と企業をつなぐ「コミュニティ」形成の有効性・活用法を、大手企業を中心に200社以上へのコミュニティ導入実績を持つ筆者がノウハウとともに解説。
★コミュニティを活用し顧客接点を強化しているSUBARU・花王・カインズといった5社の企業へインタビューし、具体的事例としてご紹介！
★顧客理解・育成・共創を通して、そこで得たデータやヒントを役立てて「ビジネスの壁」を突破しませんか？
近年、小売・飲食・流通企業を中心に、企業におけるコミュニティの活用が加速しています。
その背景には、(1)少子高齢化による新規顧客の減少、(2)オンラインショップの台頭やSNSの普及拡大により、従来のTVCMを中心としたマスマーケティングの衰退、(3)Cookie規制による新規顧客との接点の減少などが挙げられます。
コミュニティでは、既存の優良顧客（ロイヤル顧客）と継続的にコミュニケーションを取り、顕在化していないインサイトを把握することにより、顧客理解の解像度を高め、事業全体の成長に繋げることができます。
本書では、ロイヤル顧客プラットフォーム「coorum（コーラム）」を運営し、大手企業を中心に200社以上へのコミュニティ導入実績を持つ株式会社Asobica CCOである小父内信也（オブナイ シンヤ）が、顧客と企業をつなぐコミュニティを形成する方法から、自社の顧客理解・育成・共創を通し、そこで得たデータやヒントを役立てて「ビジネスの壁」を突破する方法を紹介します。
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