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A Quick Guide to the Integral Service Management Framework
- Narrado por: Dean Collins
- Duración: 22 m
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A Quick Guide to the Integral Service Management Framework
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Resumen del Editor
The integral service management framework (ISMF) extends classic service management with human factors such as attitude, behaviour, culture and cooperation. It creates a much broader context for service management, providing new perspectives on the role of service management with the services industry. This audiobook gives a quick introduction to the ISMF.
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