Empowering and motivating a team consistently can be a daunting task, but it doesn’t have to be if you center your efforts on the human experience.

In today's episode, we're joined by Jennifer McClennon, MSN, RN, CNL, CHPN, Manager of Business Strategy at the National Hospice and Palliative Care Organization (NHPCO). Jennifer, with her unique background in nursing, patient care and sales strategy, shares how she has built strong corporate partnerships to support NHPCO’s mission of delivering person-centric healthcare.

We'll dive into how her nursing experience informs her work at NHPCO and her approach to leading a team with compassion and empowerment. Join us as we explore Jennifer's journey in healthcare and association management.

You’ll learn:

• The important role online communities play.
• How enhancing member services and support drives non-dues revenue.
• Leadership and partnership strategies.
• The impact of empathy in the workplace.

About the guest:

Jennifer McClennon MSN, RN, CNL, CHPN is the Manager of Business Strategy at the National Hospice and Palliative Care Organization (NHPCO). She is a highly experienced nurse with a background in hospice, palliative care, oncology, and patient services. Jennifer has held various roles in healthcare organizations, such as leading outpatient nurses, conducting comprehensive assessments, coordinating palliative care, and managing patient loads. Jennifer has also worked in sales and media consultation, providing training and developing advertising programs. With a Master's in Clinical Nurse Leader, Jennifer is dedicated to improving patient safety, reducing errors, and advancing healthcare quality.

Resources:

Recommended reading: Crucial Conversations: Tools For Talking When Stakes Are High

Explore more on leadership.

Visit: https://www.naylor.com/

Connect with NHPCO & Jennifer:

LinkedIn: @Jennifer McClennon & @NHPCO

Instagram: @NHPCO

Visit: https://www.nhpco.org/

Connect with us:

LinkedIn: @NaylorAssociationSolutions

Christine Shaw: christine.shaw@naylor.com

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