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What truly drives workplace happiness? Discover the profound impact of personal values on business success with Valerie Alexander, a celebrated author and speaker. Valerie, with her rich tapestry of experiences—from Silicon Valley law to caregiving for her mother—offers invaluable insights on how prioritizing employee happiness translates into exceptional customer service and overall business prosperity. We dive into the significance of unity and shared values in today's divided world, highlighting how meaningful conversations can bridge gaps and foster genuine connections.

Valerie shares heartfelt stories that illuminate her core values of generosity and empathy. Her upbringing, influenced by both Jewish and Catholic traditions, shaped a life committed to frugality and sharing her resources. One touching anecdote involves giving a dress to a classmate in need, showcasing the deep-seated generosity that guides her actions. Valerie's candid reflections on overcoming implicit biases, particularly towards those born into wealth, provide a thought-provoking look at the ongoing struggle to live by one's values and the importance of avoiding snap judgments.

Effective communication and empathy are cornerstones of building strong relationships, as illustrated by Valerie's varied life experiences, including her time as a waitress at the Hilton Palacio Del Rio. We explore the epidemic of "accidental managers" and discuss the real roots of workplace happiness, advocating for the "AAA" formula: accomplishment, autonomy, and acknowledgment. From the principles of freedom and community at farmers markets to the mutual loyalty between employers and employees, this episode is packed with valuable insights and practical advice for creating a happier, more inclusive work environment. Join us for an enriching conversation that promises to inspire and inform.

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