• How To Address The Root Causes Of Frustrations From Waiting

  • Aug 1 2024
  • Duración: 10 m
  • Podcast

How To Address The Root Causes Of Frustrations From Waiting

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  • Resumen

  • Waiting in line is a bad experience. Except that's not always true. Learn what makes some waits unbearable, while others are tolerable at worst, and a memorable part of the experience at best.


    · Where is my bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders

    · Timing is right for T riders, businesses

    · Subway Countdown Clocks Are Good For Business

    · Houston airport baggage claim


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


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