• The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

  • Aug 13 2024
  • Duración: 34 m
  • Podcast

The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

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  • 🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    2:26 Going from customer rhetoric to ACTION

    6:42 Different generations approach to technology

    9:27 Don’t prove the ROI of CX?

    16:45 Experience leadership and change management

    21:51 1st Class Lounge

    23:44 Deliver tangible business value through customer experience

    28:33 Word Nerd Wednesday

    30:17 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Megan LinkedIn: https://www.linkedin.com/in/meganburns/

    Book Recommendation - The Catalyst: How to Change Anyone's Mind by Jonah Berger
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