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ホワイトカラーの生産性はなぜ低いのか――日本型BPR2.0
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Resumen del Editor
複数の関連会社のシステムが個別に管理され、情報一元化のために膨大な労力を割かなくてはいけないのはなぜなのか――?
ブルーカラーの現場では生産性アップが進んでいるにもかかわらず、ホワイトカラー業務の生産性は、思うように改善されていない。
なぜ、日本企業のホワイトカラー業務は効率が悪く、生産性が低いのか。
その理由は、多くの人(主に経営者)が、「ホワイトカラーの生産性を高める方法」を知らないことにある。
ブルーカラー業務に求められるのは、一定の品質のモノを大量に生み出すことであり、業務の一部を自動化するなどして、生産性が劇的にアップした。
ところがホワイトカラー業務では、そうはいかない……。
本書ではホワイトカラー業務の特性を読み解きながら、生産性が低い理由と、そこから脱却するための手法、そして、組織全体を成長させ、変革させるためのアプローチを解説する。
「食い入るように読みました。まさに書かれている通りのことが弊社内でも起きている」
「現場のカイゼンでは改善できないこともある、と常々感じてきたのでモヤモヤが晴れた」
「失われた25年とは管理職が自己の能力向上を怠り、忖度がはびこり、若手の成長のボトルネックになってきた期間」
「ワンファクト・ワンプレイス・リアルタイムこそが要だと実感した」
「DXという言葉の中に埋まっている本質を見せていただいたように感じられた」
などなど、反響続々!!
※本書では、ブルーカラーとホワイトカラーは単なる職種の違いとして表記しており、どちらかが上で、どちらかが下だという見方はしていない。
【著者紹介】
[著]村田聡一郎(むらた・そういちろう)
SAPジャパン株式会社 カスタマー・アドバイザリー統括本部 コーポレート・トランスフォーメーションディレクター
1969年神奈川県生まれ。外資系IT企業、スタートアップを経て、2011年SAPジャパン入社。顧客の企業変革(コーポレート・トランスフォーメーション)に伴走する。著書『Why Digital Matters?“なぜ”デジタルなのか』(プレジデント社)、寄稿「ヒトではなく、電子を走らせろ。電子は疲れない」(『一橋ビジネスレビュー』2020年秋号所収)など。海外事例にも精通し、DXやカイゼンをテーマにした講演多数。COO養成塾 事務局長。白山工業株式会社 社外取締役。「合い積みネット」共同創業者。米国Rice UniversityにてMBA取得。
【目次抜粋】
Chapter 1 生産性のカギは「人間性の尊重」
Chapter 2 日本の置かれた現状
Chapter 3 ホワイトカラーの生産性革命とは
Chapter 4 部分最適vs全体最適
Chapter 5 ホワイトカラー業務の本質
Chapter 6 現場主導のカイゼンによる生産性アップの限界
Chapter 7 日本型BPR 2.0=変革の仕組み化
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