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Comment leur dire...
- La Process Communication
- Narrado por: Patrick Kuban
- Duración: 9 h y 11 m
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Resumen del Editor
Best-seller depuis sa parution, ce manuel offre une aide précieuse à quiconque souhaite améliorer ses capacités de communication.
Qu'est-ce qui fait que le courant passe entre deux personnes ? Comment se faire comprendre par quelqu'un qui n'est pas sur la même longueur d'onde ? Comment faire passer un message en situation de stress ? Voilà quelques-unes des questions auxquelles répond La Process Communication.
Avec humour et pédagogie, Gérard Collignon - qui a introduit en France le modèle mis au point par Taibi Kahler pour la NASA -, explicite le mélange subtil et unique des six types de personnalité (Persévérant, Travaillomane, Rêveur, Promoteur, Rebelle, Empathique) identifiés par la Process Communication, que l'on retrouve en chacun de nous, et l'art de communiquer avec eux.
Son manuel de référence permet d'appréhender pleinement la richesse de cette approche utilisée dans de nombreux domaines (éducation, coaching, management, soins, etc.) et offre des outils pratiques pour l'appliquer au quotidien.
TABLE DES MATIÈRES
Préface de Taibi Kahler ;
Introduction ;
PREMIERE PARTIE - Les fondements de la Process Communication
Chapitre 1 - Les types de personnalité ;
- Le type Empathique ; Le type Travaillomane ; Le type Rebelle ; Le type Persévérant ; Le type Promoteur ; Le type Rêveur.
Chapitre 2 - La Structure de la personnalité ;
- A chacun son immeuble ; Entre base et phase ; Qu'est-ce qui provoque un changement de phase ? ; L'intérêt et l'importance de la première caractéristique secondaire.
Chapitre 3 - Energie et motivation : Les besoins psychologiques ;
- Les besoins du type empathique ; Les besoins du type travaillomane ; Les besoins du type persévérant ; Les besoins du type rebelle ; Les besoins du type promoteur ; Les besoins du type rêveur ; La hiérarchie des besoins psychologiques ; Accepter ses besoins psychologiques.
Chapitre 4 - Les longueurs d'ondes ;
- Les parties de personnalité ; Comment faire passer le message : les canaux de communication ; Gérer le processus.
Chapitre 5 - La matrice d'identification ;
- L'environnement préféré ; Un déclencheur de stimulation.
Chapitre 6 - La mécommunication ;
- Les effets du stress ; Premier degré de mécommunication : Les drivers ; Deuxième degré de mécommunication : Les mécanismes d'échec ; La mécommunication de troisième degré ; Position de vie et triangle dramatique ; Gérer la mécommunication.
Chapitre 7 - Les scénarios ;
- Six scénarios ; L'intensité scénarique.
Chapitre 8 - L'inventaire de personnalité ;
- Construction de l'inventaire de personnalité.
SECONDE PARTIE - Appliquer les concepts de la Process Communication (ou Process Com)
Chapitre 9 - La Process Comm : Un management sur mesure ;
- Les styles de management ; Le management individualisé ; Le plan de développement personnel du manager ; Le groupe de supervision ; La prise de décision ; La gestion des équipes ; L'effet de transfert ; Transfert et masques ; Les timbres psychologiques ; La cohésion d'équipe ; La dynamique des conflits dans une équipe.
Chapitre 10 - La Process Com au service de la vente ;
- L'identification des clients ; Maîtriser l'art de la vente.
Chapitre 11 - La Process Com... ou comment leur dire : "Je t'aime" ! ;
- La dynamique des conflits de couple ; Les conflits avec les enfants ; Individualiser l'éducation ; A l'école.
Chapitre 12 - Entre les murs ;
- La rentrée ; Chronique d'un échec annoncé ; Séquence 3 ; Séquence 4 ; Séquence 5 ; Séquence 7 - L'échec.
Chapitre 13 - Gestion du stress et questions existentielles ;
- Qu'est-ce qu'une question existentielle ? ; Attention aux icebergs ! ; Question existentielle de la base ou de la phase ? ; Que faire lorsque la question existentielle est ébranlée ?
Conclusion - 24 ans déjà !
Reseñas de la Crítica
Ils en ont dit...
"Aucun tweet, aucun texto ne remplacera jamais la capacité qu'ont les femmes et les hommes de développer avec leur interlocuteur une relation véritablement constructive. Le Process Communication Model nous invite à distinguer dans notre communication ce qui nous satisfait nous-même et ce qui satisfait l'autre."
Gérard Collignon
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