Powerful Phrases for Dealing with Workplace Conflict
What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
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Powerful Phrases for Dealing with Workplace Conflict
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Narrado por:
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Karin Hurt
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David Dye
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De:
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Karin Hurt
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David Dye
Acerca de esta escucha
Read by the authors.
An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.
In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
Powerful Phrases for Dealing with Workplace Conflict is an essential resource for all employees (and their managers) who are looking for help on how to navigate frequent workplace conflicts, including with their boss and other difficult people, so they can rebuild trust, collaboration, and ultimately enjoy more influence at work.
Leadership and workplace culture experts Karin Hurt and David Dye share practical and easy-to-follow tactics such as:
- Over 300 actual phrases you can use to deescalate common workplace conflict situations, build trust, and make better decisions.
- Clear examples and explanations of how phrasing will improve interactions.
- Critical communication tools to ensure workplace issues are addressed before they fester and become more difficult to manage.
- Findings, real-world cases, and inspiring stories from the World Workplace Conflict and Collaboration Survey of 5000+ people in more than 45 countries conducted by the authors.
Useful information, QR codes, and links can be found in the audiobook companion PDF download.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2024 Karin Hurt and David Dye (P)2024 HarperCollins LeadershipRelacionado con este tema
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You don't have to be controlled by difficult people! Strange as it may seem, other people are not nearly as committed to our happiness as we are. In fact, sometimes it seems like they’re on a mission to make us miserable! There’s always that one person. The one who hijacks our emotions. The one who seems to thrive on drama. If we could just “fix” that person, everything would be better. But we can’t fix other people. We can only make choices about ourselves.
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1 out of 5 stars
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Riddles With Religious Overtones
- De Y. Martin en 05-22-13
De: Mike Bechtle
-
Simply Said
- Communicating Better at Work and Beyond
- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
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General4.5 out of 5 stars 527
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Narración:4.5 out of 5 stars 449
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Historia4.5 out of 5 stars 435
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
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Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- De: Renee Evenson
- Narrado por: Jill Blackwood
- Duración: 6 h y 53 m
- Versión completa
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General3.5 out of 5 stars 148
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Narración:4 out of 5 stars 121
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Historia3.5 out of 5 stars 121
Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.
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3 out of 5 stars
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Good lessons, but lacking
- De Matthew Brandsema en 12-29-21
De: Renee Evenson
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Perfect Phrases for Dealing with Difficult People
- Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- De: Susan Benjamin
- Narrado por: Caroline Miller
- Duración: 4 h y 38 m
- Versión completa
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General2.5 out of 5 stars 11
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Narración:2.5 out of 5 stars 10
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Historia2.5 out of 5 stars 10
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
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3 out of 5 stars
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meh
- De L. DeSantis en 08-28-22
De: Susan Benjamin
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Fire Your Hiring Habits
- Building an Environment That Attracts Top Talent in Today's Workforce
- De: Dr. John W. Mitchell
- Narrado por: Dr. John W. Mitchell
- Duración: 6 h y 21 m
- Versión completa
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General4 out of 5 stars 4
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Narración:4.5 out of 5 stars 3
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Historia4 out of 5 stars 3
Recruitment methods now include LinkedIn, algorithms, and attracting top talent through the types of flexibility, benefits, and environment the modern workforce demands. From rethinking certifications and degrees to work-from-home options and many other innovations, John W. Mitchell, Ph.D., will challenge you to Fire Your Hiring Habits! As a thought leader in the electronics industry, John brings a global perspective and openness to the ever-changing ways (and places) we work.
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5 out of 5 stars
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A great people-first approach to business
- De Stephen en 06-22-23
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Beating the Workplace Bully
- A Tactical Guide to Taking Charge
- De: Dr. Lynne Curry
- Narrado por: Nicol Zanzarella, Christopher Lane
- Duración: 7 h y 35 m
- Versión completa
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General4.5 out of 5 stars 76
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Narración:4.5 out of 5 stars 62
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Historia4.5 out of 5 stars 61
Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.
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5 out of 5 stars
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Taking A Stand
- De dreamon2177 en 07-10-16
De: Dr. Lynne Curry
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People Can't Drive You Crazy If You Don't Give Them the Keys
- De: Mike Bechtle
- Narrado por: Mike Bechtle
- Duración: 5 h y 32 m
- Versión completa
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General4.5 out of 5 stars 346
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Narración:4.5 out of 5 stars 280
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Historia4.5 out of 5 stars 279
You don't have to be controlled by difficult people! Strange as it may seem, other people are not nearly as committed to our happiness as we are. In fact, sometimes it seems like they’re on a mission to make us miserable! There’s always that one person. The one who hijacks our emotions. The one who seems to thrive on drama. If we could just “fix” that person, everything would be better. But we can’t fix other people. We can only make choices about ourselves.
-
1 out of 5 stars
-
Riddles With Religious Overtones
- De Y. Martin en 05-22-13
De: Mike Bechtle
-
Simply Said
- Communicating Better at Work and Beyond
- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
-
General4.5 out of 5 stars 527
-
Narración:4.5 out of 5 stars 449
-
Historia4.5 out of 5 stars 435
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
-
5 out of 5 stars
-
Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
-
Getting Along
- How to Work with Anyone (Even Difficult People)
- De: Amy Gallo
- Narrado por: Amy Gallo
- Duración: 7 h y 44 m
- Versión completa
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General4 out of 5 stars 58
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Narración:4.5 out of 5 stars 42
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Historia4 out of 5 stars 41
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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3 out of 5 stars
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Getting Along
- De Anonymous User en 02-09-24
De: Amy Gallo
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- De: Renee Evenson
- Narrado por: Kelly D’Ambrosio
- Duración: 7 h y 58 m
- Versión completa
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General1 out of 5 stars 1
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Narración:0 out of 5 stars 0
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Historia0 out of 5 stars 0
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
De: Renee Evenson
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Becoming Bulletproof
- Protect Yourself, Read People, Influence Situations, and Live Fearlessly
- De: Evy Poumpouras
- Narrado por: Evy Poumpouras
- Duración: 10 h y 20 m
- Versión completa
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General4.5 out of 5 stars 3,619
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Narración:5 out of 5 stars 3,116
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Historia4.5 out of 5 stars 3,106
Becoming Bulletproof means transforming yourself into a stronger, more confident, and more powerful person. Evy Poumpouras - former Secret Service agent to three presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations, and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous, and most powerful version of you.
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5 out of 5 stars
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Not what I had Anticipated, Much Much Better
- De Terry Goodlad en 05-02-20
De: Evy Poumpouras
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Think Faster, Talk Smarter
- How to Speak Successfully When You're Put on the Spot
- De: Matt Abrahams
- Narrado por: Matt Abrahams
- Duración: 7 h y 11 m
- Versión completa
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General4.5 out of 5 stars 185
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Narración:4.5 out of 5 stars 164
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Historia4.5 out of 5 stars 164
Many of us dread having to convey our ideas to others, often feeling ill-equipped, anxious, and awkward. Public speaking experts help by focusing on planned communication experiences such as slide presentations, pitches, or formal talks. Yet, most of our professional and personal communication occurs in spontaneous situations that creep up on us and all too often leave us flustered and stumbling for words. Stanford lecturer, podcast host, and communication expert Matt Abrahams provides tangible, actionable skills to help even the most anxious of speakers succeed when speaking spontaneously.
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3 out of 5 stars
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For beginners
- De KnowlegeIsPower en 09-28-24
De: Matt Abrahams
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Improve Your Conversations: Think on Your Feet, Witty Banter, and Always Know What to Say with Improv Comedy Techniques (2nd Edition)
- How to Be More Likable and Charismatic, Book 10
- De: Patrick King
- Narrado por: Russell Newton
- Duración: 3 h y 47 m
- Versión completa
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General4 out of 5 stars 194
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Narración:4.5 out of 5 stars 152
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Historia4 out of 5 stars 151
Improv(e) Your Conversations teaches the ingenious rules of improv comedy that allow performers to turn boring prompts into memorable interactions worthy of standing ovations. This means there are real frameworks and templates to escape interview mode small talk – and start connecting and building rapport from the moment you say “Hello”. This book goes through over 15 of the most helpful and insightful improv comedy techniques with countless real-life examples to make you a great talker.
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2 out of 5 stars
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it's okay
- De zak frisch en 11-28-22
De: Patrick King
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The First-Time Manager: Sales
- First-Time Manager Series
- De: Mike Weinberg
- Narrado por: Mike Weinberg
- Duración: 5 h y 51 m
- Versión completa
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General5 out of 5 stars 39
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Narración:5 out of 5 stars 34
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Historia5 out of 5 stars 34
As a top-performing sales professional, you know how to own your calendar, focus your energy, create opportunities, navigate the sales process, negotiate, and close deals. Yet, if you are like most new sales managers, there is still so much you don’t know and that can trip you up if you aren’t careful. Luckily, Mike Weinberg knows the pitfalls to avoid and mindset changes needed to successfully make the leap. This powerful new resource contains candid guidance on how to master your expanded responsibilities like a pro.
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5 out of 5 stars
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So much wisdom in one book!
- De Adam Allen en 09-11-23
De: Mike Weinberg
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The Highly Sensitive Person’s Guide to Dealing with Toxic People
- How to Reclaim Your Power from Narcissists and Other Manipulators
- De: Shahida Arabi MA
- Narrado por: Laural Merlington
- Duración: 7 h y 21 m
- Versión completa
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General4.5 out of 5 stars 235
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Narración:4.5 out of 5 stars 208
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Historia4.5 out of 5 stars 207
In The Highly Sensitive Person's Guide to Dealing with Toxic People, you'll learn evidence-based skills grounded in cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT) to help you recognize and shut down the common manipulation tactics used by toxic people, such as gaslighting, stonewalling, projection, covert put-downs, and love bombing.
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3 out of 5 stars
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Not What I Hoped For
- De Allyson S en 10-09-21
De: Shahida Arabi MA
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Be the Unicorn
- 12 Data-Driven Habits That Separate the Best Leaders from the Rest
- De: William Vanderbloemen, John C. Maxwell - foreword
- Narrado por: William Vanderbloemen
- Duración: 4 h y 55 m
- Versión completa
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General4.5 out of 5 stars 117
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Narración:4.5 out of 5 stars 111
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Historia4.5 out of 5 stars 111
How do I stand out? How do I become irreplaceable? With a crowded workforce, an unstable job landscape, and the rise of AI, these questions are the ones that everyone either is or should be asking. William Vanderbloemen has asked these questions over the past 15 years while running one of the world’s top executive search firms. Through extensive research of over 30,000 top leaders and proprietary data, Vanderbloemen has identified the 12 habits that the best of the best have in common. Traits such as authenticity, responsiveness, agility, and the ability to problem solve, among others.
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3 out of 5 stars
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Questionable Quotations
- De N en 05-14-24
De: William Vanderbloemen, y otros
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What Every BODY Is Saying
- An Ex-FBI Agent’s Guide to Speed-Reading People
- De: Joe Navarro, Marvin Karlins
- Narrado por: Paul Costanzo
- Duración: 7 h y 19 m
- Versión completa
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General4.5 out of 5 stars 7,229
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Narración:4 out of 5 stars 6,109
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Historia4.5 out of 5 stars 6,066
Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.
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4 out of 5 stars
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Let Me Hear Your Body Talk
- De Cynthia en 07-06-13
De: Joe Navarro, y otros
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Get to the Point!
- Sharpen Your Message and Make Your Words Matter
- De: Joel Schwartzberg
- Narrado por: Jeff Hoyt
- Duración: 1 h y 53 m
- Versión completa
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General4.5 out of 5 stars 507
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Narración:5 out of 5 stars 413
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Historia4.5 out of 5 stars 412
In Joel's Schwartzberg's 10-plus years as a strategic communications trainer, the biggest obstacle he's come across - one that connects directly to nervousness, stammering, rambling, and epic fail - is that most speakers and writers don't have a point. They typically have just a title, a theme, a topic, an idea, an assertion, a catchphrase, or even something much less. This book shows you how to identify your point, leverage it, stick to it, and sell it and how to train others to identify and successfully make their own points.
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5 out of 5 stars
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Made me a better communicator.
- De Mr. Davis en 08-15-20
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Collaborating with the Enemy
- How to Work with People You Don't Agree with or Like or Trust
- De: Adam Kahane
- Narrado por: Jeff Hoyt
- Duración: 3 h y 30 m
- Versión completa
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General4 out of 5 stars 128
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Narración:4 out of 5 stars 109
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Historia4 out of 5 stars 109
We're trying to get something done that really matters to us. To do this we need to work with others. But these others include people we don't agree with or like or trust, so working with them seems impossible - like collaborating with the enemy. What can we do?
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1 out of 5 stars
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Run for Cover
- De Judy en 06-21-17
De: Adam Kahane
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The Coaching Habit
- Say Less, Ask More & Change the Way You Lead Forever
- De: Michael Bungay Stanier
- Narrado por: Daniel Maté
- Duración: 3 h y 3 m
- Versión completa
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General4.5 out of 5 stars 6,040
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Narración:4.5 out of 5 stars 5,112
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Historia4.5 out of 5 stars 5,045
In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how - by saying less and asking more - you can develop coaching methods that produce great results.
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3 out of 5 stars
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What's on your mind?
- De A. Yoshida en 08-11-16