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Step Up or Step Out
- How to Deal with Difficult People Even If You Hate Conflict
- Narrado por: Jonno White
- Duración: 1 h y 7 m
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Resumen del Editor
The truth about conflict with difficult people
I’ve discovered a simple way to deal with difficult people. It doesn’t require a massive conflict or confrontation. All you need is clear expectations to see results! Because, contrary to popular belief, conflict is the last step for successfully dealing with a difficult person. By clarifying or changing expectations and picking small battles without any surprises, the difficult people in your life will step up or step out within four weeks (without any one-off massive battles where everyone loses!). If you’re thinking, “But I don’t have enough confidence to have conflict with this difficult person”, I’ve created three stages to dealing with difficult people that you can start implementing right away:
How clear are your expectations? Remember when that person started in your organization or came into your life? How clearly did you lay out your expectations for them? Most leaders only score a 5/10 in stage one, which explains why you’re finding it so hard to deal with that difficult person!
Have a crucial conversation to reclarify or change expectations. You’re stressed about a big fallout, conflict, or confrontation where everyone loses. Forget that. Instead, I’ll show you how to have a crucial conversation where you reclarify or change expectations so that everyone wins. By clarifying or changing expectations with the difficult person, you’re setting a foundation to keep them accountable for their behavior moving forward.
I’ll explain the other strategy and everything else you need to know about dealing with difficult people even if you hate conflict in my new book, Step Up or Step Out.
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Lo que los oyentes dicen sobre Step Up or Step Out
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Amazon Customer
- 01-11-24
Great Short Read
Awesome tips to handle really difficult situations that will arise for any leader in any industry. I appreciated that it was concise and immediately applicable. Recommend to anyone looking for help handling difficult employees and team members.
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