Join Jason Littrell as he dives into his latest insights on building successful bar and restaurant operations. Discover how innovative systems and strategic staff engagement can revolutionize the industry.

- The high failure rates of bars and restaurants and why it happens.

- Collaborating with a coach to create automated management systems for hospitality businesses.

- Implementing Interactive Voice Response (IVR) for better customer interaction.

- The importance of continuous staff development and systematic hiring processes.

- Utilizing technology to establish clear strategies for profitable bar management.

00:00 Exciting collaboration between tech and strategy for bars.

06:22 Automating hiring process to improve staff experience.

07:29 Zappos story illustrates employee happiness and systematization.

**Startling Business Realities**: "8 out of 10 bars and restaurants typically go out of business. The number is, a little bit lower than that in the 1st year, but it's still a very high number, like, 60 something percent, which is total insanity. So, like, if you're investing in a bar restaurant, then why on earth would you why would you do that?"

— Jason Littrell [00:00:39 → 00:00:53]

**Innovative Business Collaboration**: "It is just so exciting to me to to work with somebody who knows what they're doing. This is my coach, by the way. They're like, we're I'm working with my coach and, we're building something that is very, very exciting as a collaboration."

— Jason Littrell [00:01:19 → 00:01:31]

Innovative Customer Service Approach: "And what it does is it makes, you know, so, we create we're also creating boundaries so that you don't have to like, it's all on an app. It's not on their regular phone, so it doesn't ring them in the middle of the night when they're not working, for instance."

— Jason Littrell [00:02:37 → 00:02:48]

**The Impact of Hospitality Sector on Economy**: "Now, so like in New York alone, I think, nightlife bars, restaurants is around a $22,000,000,000 economic impact. And so, and that's tens of thousands of jobs."

— Jason Littrell [00:03:16 → 00:03:26]

Recipe for Success: "If you were able to manage a system that is proven, that is articulated, that that is an ongoing, like, year on year strategy that, all but guarantees that you're gonna be successful as long as you work the program and it's reinforced by automate automations, systems, nudging, and making sure that it gets executed and implemented at scale every single time. That is the recipe for success."

— Jason Littrell [00:04:04 → 00:05:03]

The Wild West of Hiring: "Whereas right now, there are no rules. It's it's the wild west. People are hiring people out of turn. They're not they're not hiring the right people, which ultimately leads to people quitting or getting fired, full stop."

— Jason Littrell [00:05:03 → 00:05:16]

"Employee Satisfaction Matters": "And if you're not making them happy with by being mindful of their training, of their ongoing, you know, career development and personal Management, then and and providing them options and tools and a system to keep the managers accountable for for that career planning."

— Jason Littrell [00:05:46 → 00:06:01]

**Automated Hiring and Feedback Systems**: "I've built this implementation system where that says, hey. We're looking for hiring and then it it's always hiring, always looking for talent and then, nurturing the talent whether you have positions or not."

— Jason Littrell [00:06:36 → 00:06:47]

Bar and restaurant management, staff engagement, hospitality industry, Jason Littrell, business automation, recruitment systems, staff training, customer service, Interactive Voice Response, IVR, bar profitability, employee retention, hospitality careers, management systems, bar marketing, Kinetic Management Systems, NYC, beverage brand sales, management consultant, innovative solutions, fractional CMO/CTO, independent spirits, hospitality brands.