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Welcome back to Laundromat Resource! I'm your host, Jordan Berry, and in today's episode, we're diving into the "21 Sins of Laundromat Owners" with our special guest, Dan Foley. Dan, an experienced Dexter distributor and passionate consultant in the LA area, joins us to discuss the critical mistakes that can lead to business failure or reduced profits in the laundromat industry.

In this insightful conversation, we'll explore a wide range of topics from the importance of customer service and maintaining a clean environment, to creating a positive store atmosphere and ensuring proper equipment maintenance. We uncover practical solutions to common problems, like card access systems and loyalty programs, and emphasize the significance of community and mindset in running a successful laundromat.

Whether you're a seasoned owner or just starting in the business, we aim to provide actionable advice and inspiration to help you overcome challenges and elevate your laundromat. Get ready to learn from our experiences, avoid common pitfalls, and create a thriving business that stands out and serves your customers better. Let's jump right in!

In this episode, Jordan and Dan discuss:

00:00 Join our community to grow your business.
08:20 Maximizing profit, customer retention, and decision impact.
11:48 Becoming better people through business and growth.
18:26 Frustration with lack of customer support availability.
22:27 Neglecting cleanliness in store affects customer satisfaction.
29:38 Parking lot lines impact customer experience negatively.
35:02 Clean and bright environment deters criminal activity.
41:09 Dealing with clutter in the laundromat.
43:01 Proposal: Grocery stores should allow carts outside.
51:44 Critique of laundromat colors: red, yellow, excessive.
54:01 Identifying store flow, comparing with In-N-Out model.
01:01:04 Advice for working with distributors and ratios.
01:05:17 Loud laundromats negatively impact customer experience.
01:09:37 Escape the negativity with peaceful TV break.
01:16:47 Distinguishing between poor and cheap customers.
01:21:06 Challenges of finding restrooms with small kids.
01:25:04 Owning bathroom reflects responsible pet ownership attitude.
01:33:20 Gratitude for sharing tips and reminders.
01:35:27 Hope you enjoyed the painful but helpful episode.

Show Notes

https://laundromatresource.com/show164

Resources

Email: dfoley@westernstatedesign.com
Linktree: https://linktr.ee/lalaundrymandan

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