In this video, Jason Littrell, an expert in beverage brand sales and marketing, shares insights on his innovative staff engagement solutions for bars and restaurants. He discusses the development of a new HR system, focusing on points, nudges, and gamification to enhance staff retention and performance.

Covered in this video:

1. The importance of acknowledging uncertainty in problem-solving.

2. Utilizing systems and automations for HR tasks like retention and onboarding.

3. Implementing gamification, points, and nudges for staff engagement.

4. Building a shift report mechanism with a point system for recognition.

5. Launching a newsletter called Ops Nerd to showcase workflow impact on bars and restaurants.

00:00 Learned systems during COVID, exploring HR improvements.

04:03 Failing, learning, and building new strategies.

07:21 Improving system, solving problems, cost-effective solution.

Understanding the Creative Process: "Everybody nobody really knows what they're doing. And until you understand that and realize that you don't know what you're doing and it's okay, Can you release the creative energy that is required to figure out what the problem is?"

— Jason Littrell [00:00:33 → 00:00:48]

Innovative Employee Engagement: "I was kinda hit to an idea to, start to systemize things that involve HR retention, training, onboarding, and keeping people happy and engaged for a long time."

— Jason Littrell [00:01:14 → 00:01:26]

The Power of Sprint Building in Software Development: "I just love this kind of sprint building, of the system because it all makes sense to me. And, and the cool thing about the software is that I just have to build it once. And then, we implement it, we optimize, rinse and repeat."

— Jason Littrell [00:02:14 → 00:02:27]

The Economic Impact of New York Nightlife: "In New York, nightlife and bars and restaurants are around a $2,000,000,000 economic impact, and that's a very meaningful thing to me."

— Jason Littrell [00:02:52 → 00:02:57]

Failing Forward: "When I owned a bar for 6 minutes, that's, I did have one of those moments of, like, why didn't this work? I it was supposed to work. I was supposed to know this."

— Jason Littrell [00:03:54 → 00:04:02]

Innovative Employee Feedback Systems: "Literally just responding with 1 character in a text message, will, will, give us the information that we need to make decisions."

— Jason Littrell [00:04:42 → 00:04:48]

Employee Recognition Systems: "But having that kind of recognition makes people wanna stay forever."

— Jason Littrell [00:05:34 → 00:05:36]

Finding Excitement in the Little Things: "There's lots of things that are kind of exciting when you kinda break them down into really, really small pieces."

— Jason Littrell [00:06:33 → 00:06:38]

Exciting New Launch: "I'm launching a newsletter called Ops Nerd, o p s n e r d. And, that's where I'm gonna be show showing, specifically what, like, the workflows that I'm working on and and what what their impact is and how that's gonna help bars and restaurants because there's 100 of them."

— Jason Littrell [00:06:52 → 00:07:07]

The Problem with Multiple Software Subscriptions: "I found out that most people, that are into Kinetic promoter scores, review request, reputation Management like that. They have, like, 4 or 5 different pieces of software for this, which by itself is insanity because that means that they're paying for that software, And they either don't know how to use it or, or it's, kind of lost by the wayside, and they're just paying for something that they're not using."

— Jason Littrell [00:07:38 → 00:08:00]

Jason Littrell, Kinetic Management Systems, bar and restaurant optimization, staff engagement solutions, HR system, systems and automation, gamification, points and nudges, impact on employees and businesses, newsletter Ops Nerd, workflows, interconnected solutions.