It’s easy to assume that the way things are being done is the right way to do things, but a change in perspective can open our eyes to the benefits of doing things differently. In this episode, I discuss how to establish KPIs as a compliance professional when there are a lot of unknowns in play. I hope you walk away from this episode with a new perspective on the metrics you can and cannot control!

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Today's episode:

[00:38] An overview of today’s episode.

[01:24] A personal experience that has taught me to always question the status quo.

[06:58] Why aiming to acquire a license by a specific date is a problematic KPI in the FinTech compliance space.

[08:16] Why I believe compliance professionals should be responsible for reconciling input from different departments.

[09:59] Examples of KPIs that should be used in relation to compliance auditing.

[11:45] Important compliance KPIs related to bringing in new business.

[13:47] KPIs that compliance professionals should consider in relation to customer support.

[16:06] What characterizes a good KPI.

Show links:

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