Ever wonder what truly impacts your team or your customers? It’s not always the significant, flashy initiatives—the small courtesies leave the most profound mark. Let’s discuss how these seemingly trivial moments can make all the difference in your multifamily organization. Welcome back to the Multifamily Collective! Tonight, I want to share a quote that resonated with me: "Courtesies of a small and trivial character are the ones which strike deepest to the grateful and appreciating heart." - Henry Clay. This quote reminded me that while we often focus on large, complex initiatives in our organizations, small, thoughtful gestures can create the most lasting impact. Whether remembering a team member's anniversary or sending a handwritten note to a client, these micro-moments of kindness build trust and connection. The best part? You may never know how much they mean to someone, but those little courtesies can show up precisely when needed. So, in your workplace, with your family, or community, show up with small acts of kindness and watch the ripple effects unfold. If you believe small actions can lead to big changes, please like this video, subscribe to the channel, and tap the notification bell for more insights. Let’s keep spreading kindness together!