• 33 - Building Bridges in Customer Service: A New Approach to Call Centers with Costa Rica's Call Center's Richard Blank

  • Aug 13 2024
  • Duración: 31 m
  • Podcast

33 - Building Bridges in Customer Service: A New Approach to Call Centers with Costa Rica's Call Center's Richard Blank

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  • Resumen

  • Your host, Jeff Arnold, talks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his journey from studying at the University of Arizona to establishing his business. He covers the importance of interpersonal communication, the impact of AI, and ethical client selection. Richard emphasizes mentorship, personal growth, and the challenges of running a nearshore call center. His story highlights perseverance, adaptability, and the significance of ethical practices in achieving success.

    Want to learn more about Richard's work? Check out their website HERE.

    Connect with Richard on LinkedIn.

    Think you'd be a great guest on the show? Apply HERE
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