In episode 402, Randy Herrin and Bradley Hartmann discuss the topic of change management. They explore the importance of understanding human nature and the readiness capability of the organization when implementing change. They also discuss the need to set realistic expectations and invest the necessary time and effort for meaningful and lasting change.

Randy shares leadership insights from two of her favorite books and discusses the role of
offsite manufacturing. Herrin and Hartmann close with how to best remove—or intentionally add—friction to enable innovation in the construction industry.

Takeaways
• Effective change management requires the understanding of three elements:
1. Understanding human nature
2. Understanding the capability of each individual department
3. Understanding overall organizational readiness to change
• Realistic expectations and thoughtful storytelling speed meaningful change
• Understanding friction—where to remove it and where to intentionally add it—help speed change initiatives

Chapters
00:00 Change in our industry is accelerating
04:30 Understanding human nature, maturity, and organizational readiness for change
06:45 “Kill the Company” exercise
11:36 Scaling the company through change
16:26 Assessing maturity and capability for change by department
21:08 Understanding and navigating around human inertia
28:00 The source of four frictions
33:45 Designing around constraints

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