Show Information

Episode Number: 53

Date: 9/23/2024

Duration: 37:43

Host: Justin Deese

Host Contact: JustinDeese.com

Guest: Brigham Dickinson

Company: Power Selling Pro's

Website: www.PowerSellingPros.com

Demo: https://powersellingpros.com/schedule-coaching/

Booked By Power Selling Pros

Website: www.Bookedbypsp.com

Demo: https://www.bookedbypsp.com/home-page1670948825393

Summary

In this episode, I'm joined by Brigham Dickinson from Power Selling Pros. We delve into the strategies for transforming Customer Service Representatives (CSRs) into revenue generators. By leveraging training and accountability, Brigham shares how CSRs can significantly impact booking rates and contribute to your business’s bottom line. From real-life success stories to actionable insights, this episode is packed with game-changing advice for anyone in the home service industry.

Takeaways

1. The Importance of Accountability: Regularly monitor and provide feedback to your CSRs to enhance their performance and booking rates.
2. Invest in CSR Training: Comprehensive training programs for CSRs can lead to a significant increase in booking rates and overall revenue.
3. Performance-Based Pay for CSRs: Incentivizing CSRs with performance-based pay can motivate them and increase their efficiency in upselling services.
4. Leveraging Low Hanging Fruit: Focus on converting the calls that are already coming in to maximize revenue without increasing marketing spend.
5. The Impact of Personal Stories: Understanding personal motivations and stories can inspire better performance and commitment in team members.

Chapters

1. Introduction and Guest Welcome - 00:02
2. The Origin of Power Selling Pros - 01:22
3. Brigham's Motivation for Writing Books - 02:08
4. Stumbling Blocks and Initial Struggles - 05:38
5. Training and Accountability in CSR Performance - 09:01
6. Real-Life Success Stories with Increased Bookings - 10:25
7. Software Utilization in Training - 15:24
8. Size of Businesses That Benefit from Training - 16:03
9. Final Thoughts and Wrap-Up - 20:01

Keywords

Customer Service Representatives, CSR Training, Revenue Generators, Booking Rates, Home Service Industry, Power Selling Pros, Pattern of Excellence, Brigham Dickinson, Booked by Power Selling Pros, Business Growth, Call Handling, Performance-Based Pay, Upselling Services, Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse,