Summary

In this episode, Natty and Sheston discuss common mistakes that can cost a clinic money. They emphasize the importance of documenting leads and maintaining a CRM system to nurture and convert potential clients. They also highlight the significance of providing exceptional customer service, including making eye contact, smiling, and showing genuine interest in patients. Additionally, they stress the need for accountability and regularly reviewing phone calls to provide feedback and improve performance. Finally, they discuss the importance of scheduling future appointments and setting expectations to ensure patient retention and successful outcomes.

Keywords

clinic, mistakes, money, leads, CRM, customer service, accountability, phone calls, scheduling, expectations, patient retention, outcomes

Takeaways

• Documenting leads and maintaining a CRM system is crucial for nurturing and converting potential clients.
• Exceptional customer service, including making eye contact, smiling, and showing genuine interest, is essential for patient satisfaction and retention.
• Regularly reviewing phone calls and providing feedback helps improve performance and accountability.
• Scheduling future appointments and setting expectations ensures patient retention and successful outcomes.