• Behind the Mic: Our Background and Partnership + Return Process Survey

  • Apr 1 2024
  • Duración: 30 m
  • Podcast

Behind the Mic: Our Background and Partnership + Return Process Survey

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  • Resumen

  • In this premiere episode, you will meet the hosts of The Warehouse Insider, Cliff Hardesty from Bar Code Depot and Jeremy Hess from BullsEye Computing.

    They share their entrepreneurial journeys and how a shared focus on customer care brought them together. Learn about their goal to help warehouse professionals through the insights gained over decades in the industry.

    Discover challenges in returns management like damage in transit and human errors. Learn how implementing good strategies for optimizing processes are essential before investing in new technologies. Walk away with real-world advice on visibility, communication and customized solutions.

    Timestamps:
    00:00 Intro
    00:37 Meet Cliff Hardesty from Bar Code Depot
    05:49 Meet Jeremy Hess from BullsEye Computing
    08:48 Shared values: Caring about the customer
    10:39 Being a problem solver for your customer
    13:03 The reason for starting a podcast
    14:20 The Blue Star survey and the challenges of the return process
    18:50 Technology utilization – RFID and barcodes
    21:32 Software can’t replace a bad business process
    24:06 The importance of communication in the return process
    25:57 Return process challenges in the industry
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