Banks walk a delicate tightrope today: they need to be engaging to attract and retain customers across generations, but also maintain a fortress-like security to combat fraud.

National Exchange Bank and Trust cracked the code on increasing engagement, building a strong customer base, and keeping customers' wallets safe.

Tammy Pitts and Tami Christian of National Exchange Bank and Trust join Dr. Tom Nebel, founding partner of Leaders Rising Network, to discuss how the bank has transformed its culture by embracing the 5 Voices framework to develop more engaged, empowered, and collaborative leaders.

Their discussion provides valuable insights for any organization looking to foster a more engaged, high-performing culture through the power of self-awareness and intentional leadership development.

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Lead Local Presented by Leaders Rising Network

Tami and Tammy discuss the power of the 5 Voices. Discover Your Leadership Voice today with the free assessment.

[ Start Your Audit ]

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Show Outline

• 0:00 - Leadership development and culture change in a bank.
• 5:29 - Leadership roles and communication styles in a financial organization.
• 11:03 - Vulnerability, self-awareness, and trust in a bank's leadership team.
• 15:13 - Leadership development, employee engagement, and embedding GiANT tools in the organization.
• 19:40 - Employee engagement and culture building at a bank.
• 24:34 - Leadership, compliance, and teamwork.

Quotes from the Show

• "Engagement has become increasingly critical to the overall success of any organization, especially a bank because you're challenged with so many different demographics where you need to provide care. But you also have to have Guardian tendencies to watch out for fraud."
• "I fell in love with the language very quickly. Tom and I, being wired very similarly, had a good connection. I really knew that this had the potential to very quickly make an impact, not only for the organization but for individuals as well."

Full Transcript - Episode 68

Coming soon!