Remote patient monitoring, commonly referred to as RPM, is a type of telehealth in which healthcare providers monitor patients outside the traditional care setting using digital medical devices. The data collected from these devices are then electronically transferred to providers for care management. Automated feedback and workflows can be built into data collection, and out-of-range values or concerning readings can be flagged and then addressed by patient’s care team. In this episode two leading experts discuss building relationships to help drive referrals for an RPM program.

Guest speakers: Stephen Kropp, MS Director of Telehealth The University of Kansas Health System

Jacob Finke, BSN, RN Remote Patient Monitoring Nurse Supervisor The University of Kansas Health System

Moderator: Courtney Furrow-White, MPM, RN Senior Performance Improvement Program Director Vizient

Show Notes:

[01:16] RPM program at The University of Kansas Health System

[02:20] Early focus areas and peripheral devices used

[03:22] Well-suited for patients with chronic conditions

[03:50] Barriers faced

[06:15] Increasing referrals

[07:53] Marketing strategy

[11:00] Drawing patients into the RPM program

[14:54] Finding staff with people skills

[15:29] Building patient trust

[18:04] Advice to those just starting out

Links | Resources:

Contacting Knowledge on the Go:

picollaboratives@vizientinc.com

Courtney’s email: Courtney.furrowwhite@vizientinc.com

Steve’s email: skropp@kumc.edu

Jacob’s email: jfinke@kumc.edu

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