Does creating a magical customer experience sound like a bunch of marketing pie in the sky?

Well, today’s Summer Classic guest is a Disney management alum, and he says that you don’t need a roller coaster or nightly fireworks to create a magical customer experience.

* How to adopt the magical customer experience for your business

* How small gifts create a magical customer experience and increase revenue

* How to get ideas for making your own magical customer experience

* How Disney’s Law of Unlimited Abundance fits into the magical customer experience

* How to keep new hires from ruining the magic

* Salvaging the magical customer experience when things go wrong

* 2 ways businesses diminish the magical customer experience

* And MUCH more.

Vance spent 10 years working for the mouse at Walt Disney World in Orlando Florida. He started his career at Disney on the Opening Team of the Yacht & Beach Club Resorts, and progressed through the management ranks as a Night Club Manager at Pleasure Island, Service Trainer aboard the Empress Lily, and on the revitalization team of the Contemporary Resort in the mid-90’s. It was at the Contemporary that Vance got his crowning achievement, Designing, Opening and Operating Chef Mickey’s, Disney’s flagship Character Dining Experience.

After leaving Disney, (yes people do leave) he utilized his skills to rescue or improve many of America’s companies and government agencies. His clients included Legal Seafoods, Tyson, NASA, Rain Forest Café, Compass Group, The Executive Office of the President of the United States, The Smithsonian and the Kennedy Center for the Performing Arts.

Tiring of corporate life, Vance opened his own Bricks & Mortar Business in 2007. After meteoric growth of his service business, other entrepreneurs began to seek him out for advice and counsel. This spawned his next business, Deliver Service Now!, consulting and coaching other companies on how to create and implement Disney style service and then apply Direct Response Marketing to profit from it.

Vance Morris has shared the stage with many of the premier marketers and service professional in the world; Dan Kennedy, Joe Polish, Bob Brown, Lou Ferrigno, Dean Jackson, Charles Henning, Lee Cockerell, and Meg Crofton.

2015-2019 Longest Reigning Marketer of the Year, GKIC & Dan Kennedy Award Winner

If you liked this interview, you might also enjoy our other Customer Satisfaction episodes.

Contact Vance and connect with him on LinkedIn, Facebook, and Twitter.

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.

Follow on your...

Want to tame your inbox and get more email time management productivity? I know . . . it sounds too good to be true.

Unsolicited sales pitches, subscriptions you never signed up for, cc’s on conversations that don’t quit, not to mention the spam. It takes time to sort through that mess every day to keep it from choking your computer altogether.

Productivity expert, Marcey Rader, has some easy ways to tame that beast that you can start using right away to keep from burning out and kicking your computer in the disc drive. Listen now.

* How poor email time management impacts our productivity and health

* Decision-making fatigue associated with poor email time management

* How email fatigue affects our health

* Why we allow ourselves to get distracted by email

* Easy ways to start improving your email time management productivity

* And MUCH more.

Marcey Rader believes that health powers productivity. She is a multi-certified health and productivity expert, a three-time bestselling author, and an award-winning, global keynote speaker. As the founder of Rader Co., Marcey helps executives, teams, and individuals banish burnout, keep good people, and keep moving forward through practical, tailored tools, healthy, sustainable habits, and coaching accountability.

Sought-after by Fortune 100 companies and others, she’s spoken for tens of thousands of people worldwide – from North Dakota to Dubai to Tokyo. As a high-impact speaker, she trains her audiences to escalate their energy, conquer their calendars, master tasks, and finally extinguish their email. To change your career, team, or organization one habit at a time, learn more or connect with Marcey at marceyrader.com.

If you liked this interview, you might also enjoy our other Communication episodes.

Contact Marcey and connect with her on LinkedIn.

Also check out her gift links:

Rader Co. Email Action Plan

Health-Powered Productivity Podcast

Effective Email Settings – use the password inboxzero

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.

Follow on your favorite podcast app here as well as on Facebook, YouTube, and

Hollywood strategy is a more glamorous version of what every business needs to do – focus on where to play and how to win. But a cohesive plan can often elude us.

Today’s Summer Classic episode features a Hollywood mega entrepreneur with an amazing story whose journey gives us a peek behind the curtain into his secrets for success.

* Factors Namer considers in crafting his Hollywood strategy

* The strategic value of flexible business structures

* How Hollywood strategy can be applied to Main Street businesses

* How change empowers new business opportunities

* The personal habits that contribute to Namer’s Hollywood strategy

* The time management component of Namer’s Hollywood strategy

And much MORE.

Larry Namer’s entertainment and media credentials are pure platinum. He is an entertainment industry veteran with close to 50 years of professional experience in cable television, live events and new media.

Larry is a founding partner of Metan Global Entertainment Group (MGEG), a venture created to develop and distribute entertainment content and media specifically for Chinese speaking audiences in China and abroad.

Mo recently, he was appointed Chief Operating Officer of FanVestor, an innovative data-driven ecosystem for celebrities, brands and their fans to become an investor and access exclusive experiences and rewards.

While Metan and FanVestor may not be a household names to you, the E! Entertainment Television network no doubt is and that’s Larry’s baby too. His co-founded it, and some baby – it’s now valued at over $4 billion USD.

Those three projects are just a small sample of his amazing portfolio of work. Along the way he has received tremendous accolades and won prestigious awards that are too numerous to mention.

If you liked this interview, you might also enjoy our other Entrepreneurship episodes.

Contact Larry and connect with him on LinkedIn, Facebook, Twitter, and Instagram.

Connect with Metan Global Entertainment Group on LinkedIn, Facebook, Twitter and Instagram.

Connect with FanVester on LinkedIn, Facebook, Twitter and Instagram.

Updated communication skills? Are you kidding me? Why would we need those?

We’ve been communicating just fine up to now, and it’s gotten us where we are.

But is there something more we could do to let our talents and message shine? Today’s guest, communication expert Dianne Chase, has some ideas.

* Why we benefit from updated communication skills as our careers evolve

* The number one communication skill we need to update

* Why it takes more energy to communicate in a virtual world

* The most important thing we need to know about updated communication skills

* And much more

Dianne is an award-winning communications executive with decades of experience working successfully with business professionals who want to elevate their communication skills, and build their leadership acumen, to achieve greater success. She is an Accredited GENIUS Business Storytelling Partner© in the Gabrielle Dolan methodology; one of only two in the world.

Her driving purpose is to help business professionals become authentic and impactful communicators so that they may attain their personal and professional aspirations.

Dianne founded her boutique communications consulting, training, and media relations firm, Chase Media and Communication, in 2000 after a distinguished career in broadcast journalism as a news director, anchor, and reporter. In addition to strategic business storytelling, her expertise and services include crisis communication, media training, presentation skills training, business message development, strategic internal and external communication, executive communication consulting and coaching, and leadership brand identity.

She is a past global chair of the International Association of Business Communicators and currently serves as president of the IABC North Carolina chapter.

She is a founding member of the 20/20 Visionaries in Charlotte and has been recognized with several professional awards including 2000 Notable American Women, and the Mecklenburg Times 50 Most Influential Women. She serves on several philanthropic and professional boards in her mission to always find ways to add value, provide support, and give back.

If you liked this interview, you might also enjoy our other Communication episodes.

Contact Dianne and connect with her on LinkedIn, Facebook, Twitter, and Instagram.

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.

Follow on your favorite podcast app here as well as on

How do you foster more connection and psychological safety in the workplace?

Sounds like a “nice to have,” not a “got to have” thing, but today’s guest, Mike Brcic says it actually plays a huge role in business success. And in today’s episode he explains how to do it.

* The most common misunderstanding about psychological safety

* The foundation and precursor to psychological safety is

* The 4-part framework for establishing more psychological safety

* The power of repetition in protecting psychological safety

*And much more

Community-builder and serial entrepreneur by nature, Mike Brcic is passionate about helping entrepreneurs live inspired, more connected lives. Via his events and adventure retreats around the world with Wayfinders, Mike helps entrepreneurs find the tribe and the support they need to achieve great things and personal fulfilment.

He’s travelled to and spent time with locals in some of the remotest places on Earth, from the Kazakhs of far western Mongolia to the hunters of Greenland, to the Batwa forest people of the Bwindi Impenetrable Forest of Uganda. In the process, he’s learned a thing or two about living a meaningful life.

He is a passionate speaker on many topics related to entrepreneurship, community building, and mental health. Via his Substack channel he shares tips and resources about human connection and how to live a more deeply connected life.

If you liked this interview, you might also enjoy our other Leadership and Management episodes.

Contact Mike and connect with him on LinkedIn, Facebook, Twitter, and Instagram.

Also get more people management tips on Mike’s Substack channel

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.

Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.

Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Unlocking high performance and motivating high employee engagement isn’t easy.

What kind of people, practices, and management strategies actually work?

Today’s guest, Alicia Parr, has some valuable tips and explains how.

* Why employee engagement is really about “people energy”

* How employee engagement becomes more challenging as businesses grow

* The four components that drive employee engagement

* The leadership mindset shift needed to unlock more employee engagement

* And much more

Alicia is the innovative founder of Performentor, revolutionizing HR with 20 years of experience and a behavior science-based approach tailored for small businesses.

As a visionary, she excels in creating learning cultures, fostering a growth mindset, and guiding high-performing teams.

An accomplished executive coach, Alicia applies her deep knowledge in psychology, marketing, and mass communication to empower business leaders.

She developed a proprietary operating model, Unleash People Energy™, that reframes the definition of a business as the conversion of people energy into economic value.

With an enduring passion for understanding human performance and an impressive record as an endurance athlete, Alicia embodies the spirit of a disruptive leader, dedicated to shaping the future of human resource management.

If you liked this interview, you might also enjoy our other Human Resources episodes.

Contact Alicia and connect with her on LinkedIn, and Twitter.

Also visit Performentor’s website, LinkedIn page and Twitter.

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.

Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.

Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Is innovative leadership merely about being in the right place at the right time or some flash of genius?

Or is there a smart way to nurture creativity and build a pipeline of consistent innovation?

You can probably guess my guest’s answer, but in a few minutes, Steve Wunker will actually explain you can be a more innovative leader.

* Understanding what innovation really is

* The three A’s of innovative leadership

* How innovative leadership determines the metrics of accountability

* The story of Panera Bread as an example of innovative leadership

* And much more

Steve Wunker is the managing director of New Markets Advisors, a global consulting firm focused on innovation.

He was responsible for one of the world’s first smartphones, pioneered the mobile marketing and commerce industries, and partnered with a longtime colleague, Harvard Business School’s Clayton Christensen, in building the consulting firm Innosight.

He’s the author of three award-winning business books, has written for Forbes since 2011, and has keynoted speaking events on five continents.

He’s the co-author of the new book The Innovative Leader: Step-by-Step Lessons from Top Innovators for You and Your Organization (Morgan James Publishing; April 2, 2024).

If you liked this interview, you might also enjoy our other Leadership and Management episodes.

Contact Steve and connect with him on LinkedIn.

Check out his book website

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.

Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.

Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Who wouldn’t benefit from expert lead generation tips, especially if they’re designed to help you maximize results and minimize costs, right?

That’s why I’m so excited to welcome Josh Ramsey today.

* The number one lead generation trap people fall into

* The most practical way to approach lead generation

* How to prioritize different social media channels for lead generation opportunities

* Using customer relationship management (CRM) systems to track leads and conversion rates

* And much more

Joshua Ramsey, CEO of Strategic Point Marketing, has developed principles and strategies for businesses since 2001. During this time, Joshua has successfully created and executed more than 80,000 successful campaigns across the US.

Joshua is a Fractional Chief Marketing Officer, author, and highly regarded speaker. As someone with experience in speaking since 2005, Joshua teaches executives and business owners exactly how to cut costs and improve their current business so they can continue to grow.

As a true Fractional Chief Marketing Officer, Joshua gives business owners unique executive experience, along with a fresh perspective, without having to pay the high salary of a full-time employee. He helps them to develop new strategies for growing their brand, increasing customer acquisition, and generating new sales.

If you liked this interview, you might also enjoy our other Marketing episodes.

Contact Josh and connect with him on LinkedIn, Facebook, and YouTube.

Josh’s book: How Some SEO Companies Disguise Laziness & Hide Poor Strategies

The DiSC profiler Josh referred to in our conversation

Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.

Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.

Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy