The speed of innovation and technological advances over the past decade has been transformative for all businesses, 100-year-old companies and growing startups alike. Baseball’s storied history in America has played a huge role in its popularity, but like any other business, it’s had to evolve to keep up with technology and customer expectations.

St. Louis Cardinals President Bill DeWitt III and the MLB understood that their audience and their expectations were changing, and competition for entertainment was mounting due to smartphones, among other catalysts. This presented a unique challenge and opportunity for the game of baseball to adapt while remaining true to its beloved traditions.

But Who’s Counting? hosts Dave Hartley and Missy Kelley sat down with Bill to discuss his tenure with the Cardinals and what prompted changes to the game in 2023. They dig into the impact of technology on the game for fans and players, as well as:

• The role of data analytics in driving a better fan experience and operational improvements
• Why it’s important to experiment with big changes before implementing
• Why diversifying, both to cater to different audiences and in revenue streams, ultimately creates more satisfying experiences
• How technology has affected the game and the business
• The link between creativity and innovation

“That’s what baseball’s insight was: how you frame the problem and how you communicate with fans who are so passionate about the game so that they understand that we’re trying to create a better version of the game. It was a goal, a North Star, to find the best version of the game itself, and that appeals pretty much to everybody.” – Bill DeWitt III

Resources to Count On

Check out these additional resources for more insight into the conversation:

• View the Cardinals’ 2024 schedule
• Connect with the Cardinals community online

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Fostering a healthy workplace creates an environment where the best, smartest ideas can flourish. What are the signs of a healthy workplace and how can leadership create an atmosphere where constructive debate leads to better results? A healthy organization minimizes the corporate politics that restrict innovation, promoting honest, yet difficult, conversations and debates centered on reaching the best ideas. Creating strategic alignment not only in your leadership teams but throughout your organization is an entry point, but it requires commitment at every level.

But Who’s Counting? hosts Dave Hartley and Missy Kelley welcomed Liz Hughes, Principal Consultant at The Table Group. Liz coaches executives to align their teams behaviorally and strategically, helping them achieve organizational clarity while building trust and understanding that improves team cohesion. The discussion also touched on strategies to improve meeting efficiency, recognizing obstacles to innovation and the following:

• How to establish vulnerability-based trust to cultivate an environment where your people are comfortable innovating and sharing ideas
• The difference and benefits of tactical vs. strategic meetings
• Key indicators of organizational health
• Why establishing trust is harder for remote teams
• The four disciplines of organizational health

“Something that really can foster innovation is when you have a healthy, ideological culture of debate [and] robust dialogue [where] all ideas can be heard.” – Liz Hughes

Resources to Count On

Check out these additional resources for more insight into the conversation:

• Connect with Liz on LinkedIn
• Purchase The Advantage: Why Organizational Health Trumps Everything Else in Business
• Buy The Five Dysfunctions of a Team: A Leadership Fable, sold here
• Order Patrick Lencioni’s latest book, The Six Types of Working Genius
• Read The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues, sold here
• Check out The Motive: A Leadership Fable, sold here
• Read The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery, sold here
• Buy Death By Meeting: A Leadership Fable

Make sure to never miss an episode by subscribing on Spotify, Pandora or Apple Podcasts and let us know what you think by rating and reviewing. Keep up with more Anders insights by visiting our website and following us on social media:
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Artificial intelligence is continuing to advance at an exponential pace, mirroring the advent of the internet in some ways. Like the early days of the internet, some businesses are assuming AI is just a fad that’ll fade with time while others are taking full advantage of this emerging technology to reduce costs while improving efficiency.

Ed Morrissey, Partner and Chief Creative Officer of Integrity Web Consulting, joined co-hosts Dave Hartley and Missy Kelly to talk about the latest advances in generative AI and explain why it’s so critical for businesses to take time to explore and embrace AI applications. The trio also took a detour from AI to discuss how a “holacracy” management framework empowers everyone at Ed’s company into a decision-maker, as well as the following topics:

• The common mistake business leaders make when trying to innovate their workplace
• The importance of being leading edge but not “bleeding-edge”
• Why caution and incremental changes are vital when introducing new technologies How to manage quality control under a holacracy model and why the best workers love the organizational structure
• Resources to use if you’re interested in exploring AI

“The most successful strategies to adopt new or innovative technologies, take AI for example, begin with incremental changes.” – Ed Morrissey

Resources to Count On

Check out these additional resources for more insight into the conversation:

• Connect with Ed on LinkedIn
• Follow Ed on Twitter/X
• Learn more about Integrity
• Keep up with Integrity on Facebook[AB1] [BM2]
• Check out Squad of Bulldogs for AI and Web3 application development
• Explore Scribble AI, the artificial intelligence blog writing assistant
• Discover XDHoldings, an investment and innovation partner for market leaders
• Take a peek inside the Tivoli Offices, home to Integrity

Make sure to never miss an episode by subscribing on Spotify, Pandora or Apple Podcasts and let us know what you think by rating and reviewing. Keep up with more Anders insights by visiting our website and following us on social media:
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