“The competition in the market is so fierce, we can’t hire ourselves out of those talent shortage problems. We have to look inside and re-skill and upskill our talent faster.” — Lily Mok, VP, Gartner IT Strategy, Execution and Organization team

Despite waves of layoffs, hiring skilled IT talent remains a critical challenge — especially as 79% of organizations plan to increase IT staff levels in 2024. Listen now as Gartner IT Strategy expert Lily Mok explains how to effectively respond to the talent shortage and other key trends impacting CIOs’ strategies.

Episode Highlights:

• AI and the future of work (1:29)
• The top trends affecting CIOs’ current and future strategies (4:29)
  • The cost-of-work crisis
  • Career growth opportunities
  • The global skills shortage
  • Employee engagement in the future of work
• How to address these trends and reduce talent shortage risks (8:29)
• How CIOs should develop talent (11:27)
• 3 crucial CIO insights for the future of work (21:29)

Lily Mok is a Gartner Vice President, Team Manager, working on the IT Strategy, Execution and Organization team. Lily focuses her research on helping CIOs and HR leaders develop strategies and programs to build a future-ready workforce. Lily has extensive experience in global HR and compensation consulting, and is a Certified Compensation Professional specialized in designing and developing employee reward strategy and programs.

Episode highlights:

• How the climate economy is changing the flow of money (1:00)
• 3 critical areas for the CIO in the climate economy (3:41)
• Sustainable IT (4:56)
• IT for sustainability (10:39)
• ESG data (17:52)
• Why CIOs cannot improve sustainability without vendors (14:52)
• 5 key sustainability actions for CIOs (20:36)

This episode of the CIO Mind Podcast follows the money in sustainability. Host ck Andrade and Kristin Moyer, Gartner Distinguished VP Analyst, explore whether CIOs are at risk of being left behind in the climate economy, where CEOs’ sustainability initiatives are transforming CIOs’ obligations. Join us as we reveal key responsibilities and actions for CIOs to support CEOs’ green investments and business models. To discover how other CIOs view sustainability, see Gartner’s Peer Community.

Kristin Moyer is a Distinguished VP, Analyst in Gartner's Global Enterprise Executive Research, which is part of Gartner's CIO & Industries practice. Kristin helps CEOs, boards, sustainability leaders and digital leaders find new technology-enabled paradigms. She brings practical ideas and advice to help enterprises improve their transformation programs, create emerging business models and pursue new missions. Her enthusiasm, encouragement and research acumen help executives persuade others, execute plans and achieve impact. Kristin's research focuses on sustainability, CEOs, augmented (AI) executive, digital business, platform business and non-executive board of directors. She is invited to speak around the world as part of both client and Gartner conferences. Kristin loves the thrill of the stage. But she also runs engaging executive roundtables and workshops. Her most recent keynotes have included CEO Concerns, The AI Powered Digital Gold Rush and Embed Sustainability into IT Strategy.

“Trust is going to be one of the biggest differentiators in the AI and Gen AI landscape.” — Frances Karamouzis, Gartner Distinguished VP Analyst

Episode highlights:

• Why AI ROI largely depends on trust (3:00)
• How CIOs should factor trust in ROI discussions (6:07)
• 2 specific measures to reinforce trust in AI systems (8:42)
• The critical relationship between trust and control (14:08)
• How to build trust with employees so that they will embrace AI (16:53)
• The top mistake CIOs make when implementing AI (22:25)

Fran Karamouzis is a Distinguished VP Analyst in Gartner's Research and Advisory Group, focusing on AI, hyperautomation and intelligent automation. Fran is focused on research that addresses strategy, value creation, use cases, business cases and disruptive trends. Fran has appeared and/or contributed to reports showcased on 60 Minutes, CNN, CNBC, PBS, Business Week, Forbes and the Council for Foreign Relations. Fran earned a bachelor's degree in International Business and Accounting from New York University. She also completed her M.B.A. in Finance at New York University.