Discover the transformative power of AI tools in customer support with industry experts Irit Eizips and Boaz Arbel. Gain insights into how Gen AI enhances support services and drives proactive strategies for efficient and advanced support teams. Explore real-world examples showcasing AI's impact on response quality and streamlined processes.

Key Highlights:

• Learn how Gen AI revolutionizes customer support for proactive and efficient teams.
• Understand the role of AI in refining response quality and streamlining support processes.
• Gain insights into leveraging AI tools for sentiment automation and adapting to evolving customer preferences.

ABOUT THE GUEST

Boaz Arbel, is a CS executive, an Advisory Board member, and the founder and leader of the ICSEF, the Israeli Customer Success Executives Forum, and the Israeli CS Operations Management forum. In addition he is an Advisory Board Member at with, a coach for CS leaders, and a volunteer mentor at Scale-up Velocity.

🔗 You may connect with Boaz via LinkedIn

Watch the interview here!

#CustomerSupport #AIRevolution #ProactiveStrategies #DigitalTransformation

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Additional Resources:

📑 Read: How to Get Your CS Tech Stack in Order

🎥 Watch: Revolutionize Your Customer Success with Generative AI

⏬ Download: Customer Success Technology Stack

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

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📌 Visit our Website - CSM Practice
📌 Sign up for our Newsletter

How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating common yet challenging customer scenarios!

HIGHLIGHTS

- Strategies for scaling CS teams from 5 to 30 members.
- Tech stack recommendations for managing long-tail segments.
- Creative solutions for common customer challenges.
- The power of peer influence in customer webinars for boosting product adoption.

Whether you're an aspiring customer success manager or looking to refine your customer retention strategies, this episode is packed with actionable insights and success stories from the front lines of CS.

ABOUT OUR GUEST

Alon, a seasoned Customer Success Leader with over 15 years of experience, excels in building and scaling CS teams at B2B SaaS companies. Currently, he leads the Customer Success Mentorship program at SixFigures and is the Senior Customer Director at CHEQ, managing international teams and CS Ops. His dedication to delivering customer value shines through as he expertly navigates complex scenarios.

🔗 You may connect with Alon via LinkedIn

Watch the interview here.

#CustomerSuccessManager #ProductAdoption #CustomerRetention #SaaSInnovation
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Additional Resources:

📑 Read: CSM Proactivity Assessment


🎥 Watch: What CSMs Should Know About Their Customers

⏬ Download: Customer Success Technology Stack

SixFigures High-Tech Class
Vitally

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

◾️◽️◾️◽️◾️◽️◾️◽️

📌 Visit our Website - CSM Practice
📌 Sign up for our Newsletter

Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at Sociabble. Discover the secrets behind successful team expansion, upsell strategies, and churn reduction in a fast-paced corporate environment.

Key Highlights:

- Learn about Sociabble's impressive growth from 5 to 30 team members in just two years.
- Elliot discusses the operational challenges encountered during scaling and how the team overcame them to maintain service quality.
- Discover the innovative strategies implemented to improve team efficiency and customer relationships.

This episode is a must-watch for professionals aiming to enhance their customer success strategies and team dynamics.

ABOUT OUR GUEST

Elliot Ghnassia, with 13 years of experience in customer relations, currently serves as the Chief Customer Officer at Sociabble, a French BtoB SaaS company enhancing global workforce engagement. His diverse career began in sales and project management after an engineering degree, spanning industries from mechanical to oil & gas and nuclear before discovering a passion for SaaS and customer success seven years ago. This transition marked a significant pivot in his career, deeply entrenching him in the tech industry's customer success sector.

🔗 You may connect with Elliot via LinkedIn: click here.

Watch the full video here: click here.

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Additional Resources:

🎥 Watch: Scaling customer success: Critical mistakes to avoid for business growth!
https://youtu.be/_g2zydOu1fk

⏬ Download: 10 Traits of High Performing CS Teams
https://www.csmpractice.com/customer-success-team-performance-infographic

⏬ Download: Tips for Building a Winning Customer Success Team
https://www.csmpractice.com/customer-success-team-infographic/

CS&BS Podcast - https://www.kristifaltorusso.com/csbs-customer-success-podcast

The Jasons Take On… Podcast - https://thejasonstakeon.com/

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

◾️◽️◾️◽️◾️◽️◾️◽️

📌 Visit our Website - CSM Practice
📌 Sign up for our Newsletter