Break-fix or value-add? Cost of Goods Sold (COGS)? Or, is Customer Support a secret revenue weapon?

In this episode of CX Unplugged, we will dig deep into CX from a Customer Support and Service perspective.

Two veteran and industry leaders, Katie Stabler and Eric Reiners, will explore the importance of working across functional boundaries to build a collaborative culture of customer experience excellence: real-world examples, common challenges, and practical strategies.

From CX strategies to operational efficiency and leveraging insights across silos, this discussion promises invaluable perspectives and actionable strategies applicable to industries of all kinds.

This episode is ideal for:

→ Professionals across B2B and B2C industries seeking to deepen their understanding of cross-functional collaboration in customer experience and peak performance

→ Leaders looking to harness the collective expertise of diverse teams to drive success in both business-to-business and business-to-consumer markets

→ Individuals interested in leveraging insights from both B2B and B2C sectors to drive innovation and growth in their organizations.

Dive into the heart and MIND of Customer Success on Episode 5 of CX Unplugged! This time, featuring – Customer Success expert Rachel Provan and CX/Support & Service Consultant Shane Smith.

Rachel and Shane will tackle many psychological biases and effects we are up against as leaders in today's fast-paced world. Whether you are a new leader, building an organization from the ground up, or want to explore what makes us (and our customers) tick, this episode is just for you. 

This episode is for you if you:

→ are a CS professional and want to discover more about the challenges of the psychology of Customer Success  and Customer Experience

→ want insights into the psychological aspects impacting customer satisfaction and retention

→ are keen on organizational development of customer-centric businesses

→ want to learn strategic decision-making for evolving your organization.