Episodios

  • 26 Kirsty Roper Customer success marketing is how customers learn Redgate Software

    26 Kirsty Roper Customer success marketing is how customers learn Redgate Software
    Jul 9 2021

    In this episode, we talk to Kirsty Roper, content delivery coordinator at Redgate Software. 

    • Connect with Kirsty on Linkedin.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    48 m
  • 25 Michele Wiedemer on the process of creating video tutorials

    25 Michele Wiedemer on the process of creating video tutorials
    Jun 21 2021

    In this episode, we talk to Michele Wiedemer, manager of customer education at Snyk, about her process for creating video tutorials.  

    • Connect with Michele on Linkedin.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    50 m
  • 24 Donna Weber Onboarding is not implementation

    24 Donna Weber Onboarding is not implementation
    Jun 10 2021

    In this episode, we talk to Donna Weber, author of Onboarding matters: How successful companies transform new customers into loyal champions.

    • Connect with Donna at her website
    • Get Donna’s book
    • Article 1 Donna talked about: Onboarding ≠ Implementation
    • Article 2 Donna talked about: Whoever Understands The Customer Best Wins
    • Article 3 Donna talked about: You Don't Want Happy Customers
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    48 m
  • 23 Malachi Hopoate Running a one-person customer education team

    23 Malachi Hopoate Running a one-person customer education team
    May 31 2021

    In this episode, we talk to Malachi Hopoate, customer education manager at Awardco about running a one-person customer education team. 

    • Connect with Malachi on Linkedin.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    53 m
  • 22 Alex Matheson Video production in customer education

    22 Alex Matheson Video production in customer education
    Apr 27 2021

    In this episode, we talk to Alex Matheson, manager of customer education at Code42 about video production in customer education. 

    • Connect with Alex on Linkedin.
    • Check out Alex's bloopers on a recent Linkedin post.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    52 m
  • 21 Bear Shelton Customer education at Lucid

    21 Bear Shelton Customer education at Lucid
    Apr 20 2021

    In this episode, we talk to Bear Shelton, manager of customer education at Lucid. 

    • Connect with Bear on Linkedin.
    • Lucid education resources.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    57 m
  • 20 Melissa VanPelt Driving ROI with customer education at Seismic

    20 Melissa VanPelt Driving ROI with customer education at Seismic
    Apr 5 2021

    In this episode, we talk to Melissa VanPelt, vice president of global education & advocacy at Seismic.

    • Connect with Melissa on Linkedin.
    • That Seismic University press release we talked about. 
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    49 m
  • 19 Customer education maturity model REDUX [Webinar recording]

    19 Customer education maturity model REDUX [Webinar recording]
    Apr 1 2021

    This is a webinar recording describing updated to our customer education maturity model. We call it a redux. First launched in 2014, we felt this was long over due for an update. 

    • You can get the video recording here
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    59 m