When the concept of "content" comes up it can be hard to get everyone aligned on exactly what you're talking about.

At IKEA, Timi Stoop-Alcala focuses on the "what" of content via the practice of knowledge domain modeling both to deal with the complexity of content and to highlight its importance.

Her knowledge-focused, human-centered approach has also elevated the role of content in the organization so that content is now recognized as a core competency.

https://ellessmedia.com/csi/timi-stoop-alcala/

Organizations of all types and sizes struggle with presenting their content so that it both makes sense to readers and aligns with the organization's intentions.

Hilary Marsh introduced the concept of the "digital council" to address this issue. Councils can take many forms, depending on the nature of the organization, but the intent always is to glue back together content that has been disconnected by organizational silos.

https://ellessmedia.com/csi/hilary-marsh/

Content is a precious business asset and should be treated as such in enterprise accounting records.

Cruce Saunders has been making the case for content as a financial asset for many years, arguing that much of it should be accounted for like the durable machinery that powers a factory, not like an ephemeral one-time business expense.

He still sees a lot of work ahead, but Cruce is more hopeful lately that coordinated efforts by content leaders can get content out of the expense category and into an asset category on the corporate balance sheet.

https://ellessmedia.com/csi/cruce-saunders/