Which is the difference between chat box and virtual appointment type experience? Shall companies have both? To be fully functioning they should work together in synchronicity, to create an outstanding experience for your customers. There are customers who come to your website and want to talk to someone and set up a virtual appointment with an in-store experience through live streaming. On the other side, there are customers that have a couple of questions and prefer a chat box conversation. Facilitating a luxurious experience on your website, offering help in every area is imperative to the success. When both virtual experience and chat box are available, the customer is able to select the avenue that they feel more comfortable having a conversation in.

Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. Got any questions? Email us at info@conversationcouture.com✉️.

In the second part of the interview at Retail Remix, Olivia adds more useful insights about how to close the gap between digital and physical luxury experiences. The core benefit of digital is that it can reaffirm and amplify heritage, helping to build a long-term positioning. There are many ways brands can share their stories about what makes them unique and why customers want to be shopping with them. A one-to-many approach is fine in a social media aspect for customers to gauge information and research on the products that the company is selling, but when you're interacting with customers, a one-to-one approach has that exclusivity and luxurious feeling that customers are looking for and that can make you outstanding. Everyone in retail knows it is immensely expensive to seek new customers and return customers account for over 70% of their revenue year over year, this is where a one-to-one customer experience can also help. Learn how to communicate your uniqueness!

Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. Got any questions? Email us at info@conversationcouture.com✉️.

Conversation Couture’s Sales Manager, Gabriela Mota, joined Amira Hirani and Jonathan Davies, from our partner Vee24 in a Live Webinar last week about the human side of virtual sales!

While consumers shift their purchasing habits to an online space, human involvement in this buying journey can be invaluable.

If you are busy and you don’t have the time to watch the video, we share an insightful audio-only version of the webinar to listen whenever and wherever you are.

Listen to the Experts’ Tips!

Watch the webinar https://www.linkedin.com/events/7082722507555762177/