Terri is joined by James Reid, Director of Commercial Sales at The M.K. Morse Companies. Together, they talk about the intersection of sales and marketing, focusing on effective communication, digital marketing, and building customer relationships online. James discusses his reliance on his marketing team for product development, treating them as a crucial part of the product team. They also discuss the significant change in buying behavior, particularly with younger buyers favoring web-based interactions and quick access to information.

The episode also touches on the collaborative efforts between sales and marketing to leverage social media to engage with younger buyers. James shares insights on using Salesforce as a CRM tool and the challenges of inputting information while balancing active sales calls. The conversation concludes on a lighter note with personal stories, favorite trips, music preferences, and book recommendations.

To connect with James, you can find him on LinkedIn at: https://www.linkedin.com/in/james-reid-356891175/

To learn more about Marketing Refresh, visit: https://MarketingRefresh.com

Key Topics Discussed:

• Challenges in sales and marketing
• The evolving role of digital marketing Importance of a company’s website
• Changing dynamics in decision-making and buying behavior
• Use of Salesforce as a CRM tool Collaboration between sales
• Marketing Social media engagement with younger buyers