Customer Service Culture [EN] Por arte de portada

Customer Service Culture [EN]

De: Paolo Fabrizio
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  • Resumen

  • Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
    Paolo Fabrizio
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Episodios
  • #35 Using AI during or after the conversation?

    #35 Using AI during or after the conversation?
    Jul 3 2024
    Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. What’s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast Paolo Fabrizio unveils the results of a laser-focussed survey right on these topics.
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    15 m
  • #34 My experience on training digital skills

    #34 My experience on training digital skills
    May 22 2024
    When it comes to Digital Customer Service, 'continuous learning' applies both for the trainer and participants. That's exactly Paolo Fabrizio's experience after delivering several training digital skills sessions. Here are some golden takeaways on delivery methods and key digital conversational skills.
    Read full article here >>
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    21 m
  • #33 Customer Culture: with AI no alibis

    #33 Customer Culture: with AI no alibis
    Apr 9 2024
    As more and more organizations are integrating AI within their customer service operations, you got no more alibis: either you upgrade customer culture along with technology adoption, or you're bound to disappointing results. Paolo Fabrizio share 3 key takeaways from the AI Forum.
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    21 m
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