Customerland

De: mike giambattista
  • Resumen

  • Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.

    © 2024 Customerland
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Episodios
  • Grocery Attitude Shifts Point to Some Large Opportunities on the Horizon
    Sep 6 2024

    What if you could revolutionize your food habits to match your fast-paced life? This episode promises to reshape your understanding of modern food culture as we sit down with Maria Arand, the insightful Director of Customer Strategy at 84.51°. Maria reveals compelling research on how younger generations are redefining convenience in their food choices amidst bustling lifestyles and evolving family dynamics. Single-parent households and dual-income families are shifting traditional meal planning, and these changes are rippling across industries, forcing a rethink in customer-centric strategies.

    Discover the balance between pre-planned and spontaneous purchases, where Maria sheds light on how about 50% of items end up in our carts on a whim, guided by price, quality, and convenience. Learn how personalized offers, digital coupons, and clever store shortcuts can streamline your shopping without the stress. Plus, we celebrate the collaborative triumphs, sharing insights from 84.51°'s latest research and looking ahead to future innovations. Join us for an episode brimming with revelations and practical tips to navigate the evolving food landscape.

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    29 m
  • Can AI Really Transform Leadership and Employee Wellness?
    Aug 29 2024

    How can AI transform your work-life balance and boost productivity? Join us as we explore this captivating topic with Eric Miquelon, President of Avanade North America. Eric shares his firsthand experience using AI tools like Microsoft 365 Copilot to alleviate leadership fatigue and enhance employee well-being. Learn how AI isn't just about cutting costs or reducing headcount but about maximizing the value each employee brings to the table, ultimately leading to happier, more satisfied clients.

    Discover the revolutionary ways AI is redefining employee wellness. We delve into how AI-enhanced tools can help identify tasks ripe for automation, making it easier for employees to manage their time and improve their overall quality of life. Eric emphasizes that in the post-pandemic era, investing in employee happiness translates directly into business success. By providing advanced AI technologies, companies like Avanade are not just supporting productivity but also fostering a culture of well-being.

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    26 m
  • Impulse Buying and Brand Loyalty in Beverages
    Aug 20 2024

    How is consumer psychology reshaping the beverage industry? In this episode, we sit down with Hunter Thurman, CEO of Alpha-Diver, to discuss the findings of their BEV50 report. We’ll explore how psychological insights drive the success of the top 50 beverage brands in the U.S. and how factors like impulse buying and social endorsement influence what ends up in our shopping carts. Hunter also shares how Alpha Diver’s data sheds light on emerging trends, offering a fresh look at the evolving beverage market.

    We’ll dive into how post-COVID shifts, like the rise of the YOLO mindset, are affecting consumer behavior, especially in the food and beverage sectors. We’ll talk about how emotional stress has boosted categories like salty snacks, quick service restaurants, and beverages, and why some brands are thriving while others fall behind. We’ll also compare current trends to pre-COVID years and examine how social media amplifies emotional responses, affecting consumer choices.

    Curious about why healthier carbonated drinks like Olipop and Poppy are gaining traction against giants like Coca-Cola and Pepsi? We break down the consumer behavior driving this shift, focusing on sensory and experiential value over health benefits. Despite their higher price points, these new brands are making an impact in ways traditional ones are not. We’ll also discuss the challenges these brands face in turning interest into routine purchases, the concept of "loyalty conditioning," and the growing trend of non-alcoholic beverages. Tune in for insights that could change how you view the beverage industry.

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    33 m

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