In this episode, Rahul talks to the Global Head of Customer Intelligence at Colt Technology Services, Noah Roychowdhury, about his roles in market research and customer insights.

After studying economics, sociology, and history, Noah’s keen interest in using social sciences in everyday contexts led him into the world of market research and insights.

How has Noah’s educational background helped further his career? Hear about Noah’s various roles, his experiences with working both agency and client-side, his important volunteering work, and get some of his valuable advice, all on today’s episode of Data Stories: Leaders at Work.

 
Highlights

• “I think sometimes there’s a risk in businesses where people get deeply institutionalised into a sector.”
• “The crucial challenge in what we do is how we can make things absolutely simple.”
• “The most powerful tool in my job is the pencil.”
• “You’re always going to grapple with uncertainty, so don’t come in with a pen.”
• “This business of being curious about people - no matter how you do it, you’re essentially tapping into gossip. If, as a young person, you find yourself being joyful listening to different people talk, and then making up your mind around what to do and what not to do based on those discussions, this would be a great industry to join.”

About - Noah Roychowdhury

Noah Roychowdhury is the Global Head of Customer Intelligence at Colt Technology Services, leading a team that is responsible for measuring and improving customer experiences. He has over 20 years of experience in various client and agency leadership roles.

In 2009, Noah volunteered as a Magistrate for the Ministry of Justice UK. Noah is a London Business School Alumnus.

Noah’s Influential People

Wendy Proctor

Matthew Sell

Mahendra Singh Dhoni

Jofra Archer

Recommended Resources

Underground, by Haruki Murakami

Relevant Links

Website:              https://www.colt.net

LinkedIn:          https://uk.linkedin.com/in/noahroychowdhury

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