• Defining Hospitality

  • De: Dan Ryan
  • Podcast
Defining Hospitality Por arte de portada

Defining Hospitality

De: Dan Ryan
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  • Resumen

  • Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.
    Copyright 2021 All rights reserved.
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Episodios
  • Crafting Stories in Luxury - Michael Doneff - Defining Hospitality - Episode # 155

    Crafting Stories in Luxury - Michael Doneff - Defining Hospitality - Episode # 155
    May 22 2024
    Hospitality is about intuition and reading the customer. Are you doing too much, or are you not doing enough for them? The guest on this episode has left an impact on leading luxury lifestyle brands in hospitality, food and beverage, design, and wellness over the course of his 30-year career. Please welcome the Vice President of Food and Beverage Concept and Brand Development at the Four Seasons Hotels and Resorts, Michael Doneff.Michaell joins Dan Ryan as they discuss the significance of a unique dining experience. Michael shares the power of storytelling in brand development, the importance of company culture, and offers advice for aspiring professionals in the hospitality industry.Takeaways: Customers want to come into an environment where they feel understood, appreciated, and heard. Your job is to create an experience that exceeds their expectations.For early-stage brands, everything boils down to storytelling, and you get to see that story come to life from the name to the logo.If a brand is constructed correctly and thoughtfully, then it's usually meant to last. But it's only as good as its execution.A brand should check off all the boxes, even in the small areas of hospitality. Making sure that their employees are genuine, truly love what they do, and love taking care of their guests.An employee should have intuitive skills to know what the customer needs and if they could be doing more for them, but they should also know what the customer doesn't need and if they’re doing too much.As a brand, you should strive to have your mission statement and values be true throughout every level of your company, and every team member should be living out these things.Don't be afraid to ask questions, push boundaries, and try things, but also don't be afraid to fail at them and find a new way of trying to do things.Quote of the Show: “We’re in a world where you can tell when things are scripted.” - Michael DoneffLinks:LinkedIn: https://www.linkedin.com/in/michaeldoneff/ Website: https://www.fourseasons.com/ Shout Outs:2:09 - Villa De Leon11:26 - Jean-Pierre Coffe16:28 - Danny Meyer: https://www.linkedin.com/in/dhmeyer/ 19:24 - SBE: https://www.sbe.com/ 19:34 - Canyon Ranch: https://www.canyonranch.com/ 19:29 - Viceroy Hotel Group: https://www.viceroyhotelsandresorts.com/ 20:28 - Michael Douglas20:39 - Susan Magrino Agency: https://www.magrinopr.com/ 21:57 - Jeffrey Bilhuber: https://www.jeffreybilhuberllc.com/ 22:09 - Richard Pandiscio25:08 - Island Outpost: https://www.islandoutpost.com/ 26:59 - W Hotels: https://w-hotels.marriott.com/ 27:09 - Barry Sternlicht: https://www.starwoodpropertytrust.com/team/ 27:10 - Rande Gerber27:21 - Ian Schrager37:55 -José Andrés Group: https://joseandres.com/ 38:42 - World Central Kitchen: https://wck.org/ 44:05 - Arnie Malham: https://www.linkedin.com/in/arniemalham/ 44:08 - Worth Doing Wrong: https://www.worthdoingwrong.com/ 50:11 - Marriott: https://www.marriott.com/ 50:12 - Accor: https://group.accor.com/en Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    1 h y 4 m
  • Reimagining Spaces - Jun Aizaki - Defining Hospitality - Episode # 154

    Reimagining Spaces - Jun Aizaki - Defining Hospitality - Episode # 154
    May 15 2024
    For a vision to come to fruition, there must be a level of persistence to make it happen. Here to share his insight is a designer skilled in interior and custom furniture. Please welcome the Owner and Founder of CRÈME, Jun Aizaki.Host Dan Ryan and guest Jun Aizaki discuss CRÈME’s award winning Gourd project. Jun dives into how he finds inspiration for new projects, shares his early career and what led him to be a successful designer, and reveals advice to future innovators on the mentality needed to be successful.Takeaways: Hospitality revolves around the service you provide for guests, and the problems you solve for them. By providing meaningful solutions, you make someone’s life richer, more interesting, and more practical.Persistence is key when it comes to stating your vision. Having the mentality of not taking no for an answer goes a long way, by forcing yourself to try different directions, you may stumble upon new solutions. When it comes to working towards what you want, you may have to put in extra time and effort. While it may not be time that your getting paid for, if you continue to put in the extra hours, the results will pay offWhen creating a new project, inspiration should come from the uniqueness of the environment around you. Each design should tell a story and be special in order to capture the eyes of others.Creativity can strike at any moment, and having a way to capture it is crucial. Keeping a sketchbook or digital tablet on you at all times allows you to put pen to paper whenever an idea pops into mind. The gourd project was born out of a need to replace single use plastic drinking cups in the hospitality industry. By growing a gourd in a cup shaped mold, you are left with a disposable option that biodegrades safely. Good design comes from the minds of many, rather than a solo visionary. Encouraging communication and empowering your team creates products that draw on the strength of diverse backgrounds.Quote of the Show:“If you can dream something up, there's always a way to get there.” - Jun AizakiLinks:Instagram: https://www.instagram.com/creme.design/?hl=en LinkedIn: https://www.linkedin.com/in/jun-aizaki-a2820b5/ Website: https://cremedesign.com/ Shout Outs:1:28 - Kimpton Theta: https://www.hoteltheta.com/ 7:06 - The Rockwell Group: https://www.rockwellgroup.com/ 13:04 - David Allen: https://www.amazon.com/stores/David-Allen/author/B001ILIG4C?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true17:06 - Kimpton Eventi: https://www.hoteleventi.com/ 24:58 - Laurent Tourondel: https://www.laurent-tourondel.com/ 25:52 - DLJ Capital: https://www.dljrecp.com/ 25:53 - Andy Rifkin31:45 - Bermanfalk: https://www.bermanfalk.com/ 35:37 - Sheraton Kagoshima: https://www.marriott.com/en-us/hotels/kojsi-sheraton-kagoshima/overview/ 40:20 - Morris Lapidus53:19 - Kosciuszko Bridge53:52 - Pulaski Bridge01:03:59 - Margaret McMahon: https://www.watg.com/people/margaret-mcmahon/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    1 h y 9 m
  • Investing In The Guest Experience - Keith Brenan- Defining Hospitality - Episode # 153

    Investing In The Guest Experience - Keith Brenan- Defining Hospitality - Episode # 153
    May 8 2024

    As an advisor, helping guide your clients to the project of their dreams can be challenging yet rewarding. Here to shed light on the advisory process is a Principal and Managing Director at Weitzman, Keith Brenan!


    Keith joins Host Dan Ryan to discuss the nuances of investing in hospitality properties, and some of the many considerations that clients may have. Keith also shares the difference between institutional and mom and pop investors, the best way to mix hospitality and office space, and how to pick the perfect amenities.

    Takeaways:

    • While hospitality touches on many different aspects, at its core, it is about welcoming and understanding. Hospitality is about the ability to welcome into a space and exceed their expectations in terms of what they expect from human interaction.
    • Hospitality as an investment class presents some unique challenges. As your tenants are essentially checking in and out on a daily basis, quality amenities alone don’t cut it. To truly make hospitality excel as an investment, the human element must be there.
    • Advisors see two typical types of investors, institutional and mom and pop investors. Institutional investors are typically assessing if they want to get involved with hospitality, while mom and pop investors already have a vision and need help implementing it.
    • Having the right amenities makes a great project. By tying the value of the amenity to the development of the building creates a cohesive experience for guests. Unique amenities serve as a focal point for guests when choosing a place to stay.
    • Many investors are not only considering the current role of a hospitality asset, but how the building may need to transform over the years. As topics like adaptive reuse become more popular, more investors are looking for flexible assets.
    • When mixing hospitality and office space in a single building, hospitality needs to be on the top half, however, elevated lobbies present unique challenges. Consider how guests enter the building, and simplify the path they take to get to the lobby.
    • As an advisor, your main role is to show people all the details and help them make an informed decision. While telling someone no on a project can be disappointing, it’s better than letting someone go down a path towards eventual failure.

    Quote of the Show:

    • “It's a way of welcoming and it's a way of understanding. It's providing human interaction often in a physical space.” - Keith Brenan

    Links:

    • LinkedIn: https://www.linkedin.com/in/keith-brenan-cre-61222811/
    • Website: https://www.weitzmanusa.com/

    Shout Outs:

    • 1:32 - Aggie Zamir: https://www.linkedin.com/in/aggie-zamir-a750982b/
    • 1:33 - ALIS: https://www.burba.com/ALIS
    • 29:38 - Marriott: https://www.marriott.com/default.mi

    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    1 h y 4 m
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