Are staff meetings in your practice driving productivity or just wasting time? In this episode, Michael and Sandy dive deep into the art and science of effective staff meetings, unearthing the transformative power they hold when done right. They explore the contrasts between casual huddles and well-structured meetings, underlining their essential role in fostering communication, training, and team unity. Sandy shares her seasoned strategies for making meetings productive, from appointing a facilitator to engaging the team in planning and decision-making, while also steering clear of common hazards like gripe sessions.

Leadership sits at the heart of these discussions, with Michael and Sandy stressing the importance of meaningful interactions that tie directly into the practice’s success. They reveal the benefits of rotating the role of meeting facilitator, celebrating team achievements, and cleverly using tools like suggestion boxes and whiteboards to collect agenda items. Sandy concludes with advice on the meticulous planning and scheduling of these meetings to ensure they remain significant and effective, helping to build a cohesive, motivated team.

What You'll Learn in This Episode:

• How do casual huddles differ from structured staff meetings?
• What are the key benefits of regular staff meetings in dental practices?
• Strategies for appointing a meeting facilitator and engaging the team.
• Common pitfalls to avoid during staff meetings.
• Why leadership is crucial in making meetings productive.
• The advantages of rotating the facilitator role.
• Tips for celebrating team achievements during meetings.
• How to use tools like suggestion boxes and whiteboards for agenda setting.
• Best practices for planning and scheduling effective staff meetings.
• How to maintain meeting importance and engagement over time.

Let's jump into today's episode on effective staff meetings!

Sponsors:

Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Communities/Groups:

Dental Gumbo Group

Events:

Front Desk Pro - November 15, 2024 New Orleans, Louisiana

Are you struggling to streamline your practice’s front office operations while juggling departments, patients, and metrics? In this episode, Michael and Sandy delve into the essentials of managing a successful practice, starting with the highlights of Sandy's recent webinar and her upcoming seminar in Boston.

The conversation quickly transitions into a focused discussion around a listener's question on maintaining consistent department meetings and tracking pivotal metrics. Sandy offers an actionable guide on conducting effective meetings, complete with tips on following up on assignments, gathering feedback, and defining clear objectives. Specific topics like tracking new patient conversions, handling broken appointments, and managing production and collections metrics take the forefront. By the end of this episode, you'll grasp the importance of accountability, clear communication, and performance metrics in leading your practice to success.

What You'll Learn in This Episode:

• How to run effective and consistent department meetings.
• Tips for following up on previous assignments and setting clear goals.
• Key metrics to track for the smooth operation of a dental practice.
• The importance of tracking new patient conversions and handling broken appointments.
• Best practices for managing production and collection metrics.
• Strategies for efficiently managing insurance claims and ensuring accountability.
• Benefits of in-person training and special promotions for upcoming seminars.

Tune in today to learn about department meetings, metrics, and paying attention to what matters in your practice!

Sponsors:

Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Communities/Groups:

Dental Gumbo Group

Events:

Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce

Books:

The No Complaining Rule

The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy

Services:

Practice by Numbers

How transformative can employee training be for your practice? In this episode of Dental Drill Bits, Michael and Sandy delve into the critical role of structured training programs and their immense benefits on profitability, employee satisfaction, and patient care. Sandy illuminates the stark contrast between trained and untrained employees, revealing how targeted investments in specialized programs can significantly enhance your practice’s performance and efficiency.

The duo also shares a wealth of practical advice on implementing effective training within your office, covering everything from verbal skills and role-playing exercises to comprehensive onboarding protocols. Sandy makes a compelling case for the necessity of consistent training, emphasizing how it leads to predictable outcomes, boosts employee retention, and propels overall practice success. They remind practice owners that despite budget challenges, investing in training is pivotal and suggest starting with free resources like podcasts to begin the journey toward excellence.

What You'll Learn in This Episode:

• How structured training programs boost profitability and employee satisfaction.
• The significant differences between trained and untrained employees.
• Practical steps for effective employee training within a dental office.
• The long-term benefits of consistent training and its impact on practice success.
• How to utilize free resources like podcasts for initial training investments.

Ready to elevate your dental practice through strategic training? Don’t miss out on this episode of Dental Drill Bits!

Sponsors:

Underperforming team members in your practice? In this episode, Michael and Sandy dive deep into the intricacies of practice management, starting from upcoming seminars to managing underperforming team members without rocking the boat. Sandy shares her wealth of experience on the art of effective communication, setting realistic goals, seeking constructive feedback, and the crucial follow-up processes needed to help your team excel. Her emphasis on thorough training, meticulous documentation, and structured management will leave you equipped with practical tools to ensure your practice runs smoothly.

Moreover, this episode tackles one of the most daunting aspects of practice management: dealing with the potential need to fire staff. Sandy uncovers common concerns doctors face and provides thoughtful, methodical steps to navigate this challenging terrain.

What You'll Learn in This Episode:

• How to communicate effectively with underperforming team members.
• Steps to setting realistic and achievable goals for your team.
• Techniques for seeking and using employee feedback to improve practice performance.
• The importance of training and documentation in maintaining a high-functioning team.
• Structured management strategies to optimize your practice.
• Approaches to handling the difficult decision of firing staff.

Tune in to harness these insights and elevate your dental practice management skills today!

Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Communities/Groups:

Dental Gumbo Group

Events:

Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce

How can your front desk team transform every call into a positive patient experience? In this episode, Sandy draws from her recent speaking engagements at the Delivering WOW Summit to uncover key strategies for top-notch front office communication. She also previews her upcoming seminar, Front Desk Pro, set to take place in Boston on August 23rd, revealing the secrets to boosting front office performance. Michael and Sandy tackle real-world phone interactions, from handling insurance queries to managing cancellations, ensuring that your front desk makes a lasting impression.

But it’s not just about what you say; it's also about how you say it. This episode underscores the critical role of tone, verbal skills, and intuitive call handling. Sandy shares practical advice on avoiding the pitfalls of sounding robotic and burdening patients with unnecessary tasks. With actionable tips and relatable scenarios, this episode is a must-listen for any practice aiming to elevate their front desk etiquette and foster a welcoming, efficient environment for every caller.

• How to handle common phone interactions effectively in your practice.
• Techniques for making a positive first impression over the phone.
• The do's and don'ts of discussing insurance with patients.
• Strategies for dealing with appointment cancellations smoothly.
• The importance of tone and verbal skills in patient communication.
• How to implement a call-handling system to avoid common pitfalls.
• Ways to promote your practice during phone calls.

Ready to transform your front desk team's phone skills and enhance your dental practice's first impressions? Tune in to today's episode!

Sponsors:

Brands:
Baskin-Robbins

Dental membership plans are only for low-income patients, right? Join Michael and Sandy in this episode of Dental Drill Bits as they sit down with Megan Lohman to debunk common myths surrounding dental membership plans. Megan dives into the core advantages of Plan Forward, a tool designed to streamline the creation and management of dental membership plans. She reveals how these plans are not just exclusive to low-income regions but can be effectively tailored to a wide range of demographics, including affluent areas and retirees without dental insurance.

Megan busts myths and shares eye-opening statistics about the significant portion of Americans lacking dental insurance, shedding light on how transparent pricing through membership plans can promote better dental care. Addressing concerns about potential revenue reduction, Megan explains how offering discounts can actually lead to increased patient visits and higher treatment acceptance rates, ultimately boosting overall revenue. She provides actionable strategies to add substantial value to your membership plans, such as including emergency visits and fluoride treatments, and emphasizes the role of Plan Forward in enhancing efficiency. By the end of the episode, you'll understand why simplifying and tracking membership plans is crucial for your practice's success.

What You'll Learn in This Episode:

• Why dental membership plans are not just for low-income patients
• How to tailor membership plans for various demographics
• The significant number of Americans without dental insurance
• Strategies for making dental pricing transparent and manageable
• Debunking concerns about reduced revenue from membership plans
• How offering discounts can boost patient visits and treatment acceptance
• Value-added elements to include in membership plans
• Strategies for tracking performance and gaining team support

Don’t miss out on this game-changing conversation! Tune in now to uncover the full potential of dental membership plans for your practice.

Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

Can you really find the perfect fit for your practice through better interviewing techniques? In this episode of Dental Drill Bits, Michael and Sandy uncover effective hiring strategies that can transform how you build your team. They explore the essentials of preparation, from the types of questions that reveal a candidate’s true nature to the value of incorporating personality and intelligence tests. You'll learn how to uncover what candidates expect in terms of salary and work environment, and why having a comprehensive policy manual and organized systems are non-negotiable for running a smooth operation.

But it’s not just about the mechanics of interviewing. This episode also sheds light on the softer side of hiring—like creating a welcoming and inclusive atmosphere that retains top talent and the benefit of involving your team in hiring decisions. With practical advice tailored for dental practices, Michael and Sandy offer a masterclass in aligning your hiring practices with your practice’s culture and long-term goals.

What You'll Learn in This Episode:

• Key strategies for effective interview preparation.
• The types of interview questions that uncover a candidate's true nature.
• Importance of personality and intelligence tests in the hiring process.
• How to identify candidates' expectations about salary and work environment.
• The role of a policy manual and organized systems in hiring.
• Questions to ask (and avoid) to assess candidate fit.
• Creating a welcoming and inclusive work environment to retain staff.
• Integrating team opinions in the hiring process.
• Practical advice for improving your dental practice’s hiring process.

Don’t miss out on these game-changing insights—tune in to the full episode now!

Sponsors:

Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Communities/Groups:

Dental Gumbo Group

Events:

Boston 2024 Front Desk Pro Seminar

Tools/Resources:

DentalPost

Indeed

ZipRecruiter

2024 Salary Survey

Hirewise

Cedar HR

Wonderlic Personality Test