• “Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty | with Carlo Del Mistro

  • Jul 24 2024
  • Duración: 19 m
  • Podcast

“Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty | with Carlo Del Mistro

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  • Resumen

  • Karen Stephens sits down with Carlo Del Mistro in the latest episode of Hotel Moment. Carlo is the Chief Digital Officer at Ennismore, a leading hotel management company in London. Ennismore’s groundbreaking membership program, Dis-loyalty, offers exclusive discounts on hotels and restaurants within their portfolio. Listen in to learn how Ennismore leverages data and technology to personalize guest experiences and capture valuable insights. And, find out why their unique approach to loyalty is attracting frequent travelers and how they are expanding their program to include independent hotels.
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