On this episode of Driving Insights, we tackle the often-dreaded topic of performance reviews and reveal how to transform them into powerful tools for growth and engagement. Learn why traditional approaches fall short and explore innovative strategies to create meaningful, objective-based evaluations. We'll discuss the benefits of separating pay discussions from performance feedback, and share practical tips for fostering a culture of continuous improvement. Whether you're a manager looking to enhance your review process or an employee seeking to maximize these conversations, this episode offers valuable insights to help you turn performance reviews into opportunities for success and development.

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On this episode of Driving Insights we dive deep into the world of express service operations. We explore innovative strategies to boost efficiency, enhance customer satisfaction, and drive profitability in your dealership's express lane. From optimizing staffing models to implementing cutting-edge identification systems, we cover the latest techniques that are transforming quick service departments. Whether you're struggling with overflow management or looking to elevate your express service game, this episode offers practical insights and actionable tips to help your dealership thrive in the fast-paced world of automotive express service.

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On this episode of Driving Insights, we dive deep into the art of creating exceptional customer experiences in your dealership's service department. We explore ten key strategies that can transform routine service visits into memorable interactions, fostering customer loyalty and driving long-term profitability. From building a team of experts to leveraging cutting-edge technology, we cover practical tips and innovative approaches that will set your service department apart. Whether you're looking to refine your current processes or completely overhaul your customer service strategy, this episode offers valuable insights for service managers, fixed ops directors, and general managers alike. Tune in to learn how to elevate your service department and create lasting impressions that keep customers coming back.

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On this episode of Driving Insights we challenge the long-standing reliance on Hours Per RO as the gold standard for measuring service department performance. We expose the hidden pitfalls of this metric and introduce a more comprehensive approach to evaluating success. Learn how shifting your focus can lead to improved customer satisfaction, increased loyalty, and long-term profitability. We'll explore alternative metrics that provide a holistic view of your operations and offer practical strategies for implementing these changes in your service department. Whether you're a seasoned manager or new to the industry, this episode will transform the way you think about performance measurement in fixed operations.

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On this episode of Driving Insights we dive deep into the Seven Controllables that form the backbone of a thriving service department. We explore how mastering these crucial elements can transform your financial performance, boost efficiency, and elevate customer satisfaction. From managing expenses to optimizing calendar utilization, this episode provides actionable strategies for service managers to take control of their department's profitability. Whether you're a seasoned professional or new to the role, you'll gain valuable insights to navigate the complex world of service department finances and drive your operation to new heights of success.

Episode 18 Homework - ⁠⁠Download

On this episode of Driving Insights, we explore the exciting frontier of mobile service in the automotive industry. Learn how this innovative approach is transforming vehicle maintenance and repair, offering unparalleled convenience and customer satisfaction. We delve into the technology and tools that make mobile service possible, discuss the challenges and solutions in implementation, and examine the economic and environmental impacts of this growing trend. Join us as we present case studies of successful mobile service operations and envision the future of fixed operations in the automotive sector.

Episode 17 Homework - ⁠⁠Download

On this episode of Driving Insights, we explore the critical importance of the Sales to Service Handoff in the automotive industry. Learn how to create a seamless transition from the sales floor to the service lane, fostering long-term customer relationships and loyalty. Gain insights into the key strategies and best practices that will help your dealership bridge the gap between sales and service, ultimately driving success and profitability. Don't miss this opportunity to take your customer experience to the next level and secure a competitive edge in the market.

Episode 16 Homework - ⁠⁠Download

On this episode of Driving Insights, we explore the transformative power of setting clear, achievable goals in your service department. Join us as we discuss the key strategies for implementing a highly effective production objectives program that will supercharge your technicians' efficiency, boost your bottom line, and elevate your customer experience. From analyzing data and setting realistic targets to communicating objectives and fostering a culture of accountability, we'll provide you with a comprehensive roadmap for success. Whether you're a seasoned Service Manager or a newcomer to the industry, this episode is packed with actionable insights and proven techniques that will help you master the art of technician productivity. Tune in now and get ready to take your service game to the next level!

Episode 15 Homework - ⁠⁠Download