In this episode, we dive into the silent killer of e-commerce team productivity: using personal chat apps for work.

Guy Weiss, CEO and founder of ZenZap, shares how relying on apps like WhatsApp can quietly harm your business through security risks, employee burnout, and lost data.

He reveals the "hidden cost" of the "always on" culture and explains how a business-focused messenger can keep your company's secrets safe, integrate with your tools, and make your team highly productive.

Topics discussed in this episode:

• Why personal chat apps break work.
• The hidden cost of "always on" culture.
• Why personal apps ruin work/life separation.
• How your business IP is lost on employee phones.
• Why unstructured group chats cause missed orders.
• Why staff privacy matters as a business grows.
• How ZenZap solves complex communication.
  
  

Links & Resources

Website: https://www.zenzap.co/
LinkedIn: https://www.linkedin.com/company/zenzap/
Instagram: https://www.instagram.com/zenzapapp
YouTube: https://www.youtube.com/@zenzap_app

Get access to more free resources by visiting the show notes at https://tinyurl.com/yeym4uyb

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Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

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Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

In this episode, Claus Lauter, host of the Ecommerce Coffee Break Podcast, dives into his journey of building the show.

He gives a recap of 2025, shares lessons learned from growing a slow social channel, and explains how the podcast evolved from a side project into a full-time, monetized business.

He also highlights the growing impact of AI on online shopping and ecommerce for both customers and suppliers.

Topics discussed in this episode:

• Why the 2025 goal of 100 episodes is happening.
• AI's huge impact is on online shopping.
• How the podcast started four and a half years ago.
• What the host learns from all interview guests.
• Why only 10% of global podcasts are active.
• Why most podcasts stop after episode seven.
• What "pod fade" means for new podcasters.
  
  

Links & Resources

Website: https://ecommercecoffeebreak.com/
LinkedIn: https://www.linkedin.com/company/ecommerce-coffee-break-podcast/
X/Twitter: https://x.com/ecomcoffeebreak
Instagram: https://www.instagram.com/ecommercecoffeebreak/

Get access to more free resources by visiting the show notes at https://tinyurl.com/5hcc6uv4

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

In this episode, we dive into the silent profit killer known as friendly fraud and chargebacks.

Simon Wijckmans, Founder and CEO of cside, shares how these false chargebacks risk your margins and payment accounts.

He explains what friendly fraud is, why it's so hard to fight, and how client-side security intelligence, combined with new programs like Compelling Evidence V3, can drastically reduce fraudulent chargebacks and potentially save your business from losing its payment processor.

Topics discussed in this episode:

• What is friendly fraud.
• How bad actors use it for profit.
• Why payment issuers make it easy for customers to file chargebacks.
• The hidden costs of fighting chargebacks.
• What volume of chargebacks constitutes a high-risk vendor and jeopardizes a payment account.
• Why gathering intelligence from the browser is critical for security and fraud prevention.

Links & Resources

Website: https://cside.com/
LinkedIn: https://www.linkedin.com/in/wijckmans/
X/Twitter: https://x.com/SimonWijckmans

Get access to more free resources by visiting the show notes at https://tinyurl.com/td78au49

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

In this archive episode, we dive into the concept of “Profit First” E-commerce and why focusing solely on revenue can lead to big surprises.

Karl O'Brien, Co-Founder of Store Hero, an e-commerce analytics tool, shares how their system helps store owners avoid common financial pitfalls by shifting their focus from top-line sales to bottom-line profitability.

He explains how to gain a clear view of true profit and what to do with that information to drive business forward.

Topics discussed in this episode:

• Why many merchants get a profit shock at month's end.
• Why revenue-based decisions can hurt profits in e-commerce.
• How contribution margin bridges the gap between marketing and finance.
• What products are hidden cash cows or are actually unprofitable.
• How to calculate break-even point ROAS for individual products.
• Why Q4 strategy should be based on profit, not just sales.
• What Store Hero is: a profit-first e-commerce analytics tool.

Links & Resources

Website: https://storehero.ai/
LinkedIn: https://www.linkedin.com/company/storehero/
Twitter: https://twitter.com/StoreHeroApp

Get access to more free resources by visiting the show notes at https://tinyurl.com/dsay245p

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

In this episode, we dive into how AI is accelerating the shift in user-generated content for advertising.

Donatas Smailys, Co-founder and CEO of Billo, shares why social algorithms now demand high-volume content, his view on using AI as a scaling tool for real human creators (not for generating fake humans), and the crucial role of authenticity and variety in winning on platforms like Meta and TikTok.

He also discusses the future of trust and AI characters in the content landscape.

Topics discussed in this episode:

• Why social algorithms now demand high-volume content daily.
• What makes a successful brand-creator relationship: emotion and performance data.
• Why Meta's Andromeda algorithm now wins with variety and volume of creatives.
• Why fake faces and AI-generated UGC are viewed as short-term gains with risk of backlash.
• How Billo uses AI to instantly generate the next creative from existing real human content.
• Why the future will require clear differentiation between real and AI content.

Links & Resources

Website: https://billo.app
LinkedIn: https://www.linkedin.com/in/smailys/

Get access to more free resources by visiting the show notes at https://tinyurl.com/y2zubc9w

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

In this archive episode, we dive into the power of social proof and why trust building is essential for e-commerce success.

Dan Vaneker, CEO and founder of trustprofile.com, shares his insights on how web shops can enhance trustworthiness through customer reviews and trust pages.

He explains why customers rely on reviews before buying, how small shops can compete with giants like Amazon by focusing on trust, and the best strategies for collecting, aggregating, and responding to all types of customer feedback.

Topics discussed in this episode:

• Why 75% of consumers check reviews before buying.
• How consistency in shop address data builds customer trust.
• How to get started by claiming and improving your trust profile.
• Why you should first invite existing customers for a review boost.
• How product reviews are crucial for Google Shopping and informed decisions.

Links & Resources

Website: https://www.trustprofile.com/
Shopify App: https://www.trustprofile.com/topic/integrations/shopify-integration/
Shopify App Store: https://apps.shopify.com/trustprofile
LinkedIn: https://www.linkedin.com/in/dvaneker/
LinkedIn: https://www.linkedin.com/company/trustprofile/
Facebook: https://www.facebook.com/trustprofile/

Get access to more free resources by visiting the show notes at https://tinyurl.com/3vj9ffzc

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

In this archive episode, we dive into email marketing strategy and how e-commerce merchants can maximize its potential.

Andriy Boychuk, founder at flowium.com, an email marketing agency for e-commerce, shares strategies for improving your setup, metrics, and overall performance.

He explains how to effectively grow your email list before major sales seasons like Black Friday or Cyber Monday, the power of segmentation, and the critical importance of email deliverability

Topics discussed in this episode:

• Why merchants feel they are not maximizing email marketing.
• Why planning ahead for Q4 sales is extremely important.
• The four key segments for Black Friday/Cyber Monday.
• How to convert traffic into email subscribers before sales season.
• What early bird and giveaway strategies grow your list.
• How segmentation can multiply your campaign revenue.

Links & Resources

Website: https://flowium.com/
LinkedIn: https://www.linkedin.com/in/andriyboychuk/
Instagram: https://www.instagram.com/andriyboychuk/
Twitter: https://twitter.com/aboychuk

Get access to more free resources by visiting the show notes at https://tinyurl.com/2v2wkw4w

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

In this episode, we dive into the massive shift impacting online sellers as shoppers use ChatGPT and other AI search tools for product discovery.

Erik Wikander, CEO and co-founder of Wilgot.ai, unpacks the concept of agentic commerce — where AI completes the end-to-end purchase for the user.

He shares what this revolution means for D2C brands, why the old SEO playbook is dead, and how to use Agentic Product Optimization to make your product content AI-ready and capture new, hyper-relevant customers.

Topics discussed in this episode:

• Why a major disruption is coming to Google search.
• What agentic commerce is and how it changes how we buy.
• Why the old e-commerce SEO playbook no longer works.
• How AI fan-out search runs hundreds of searches from one query.
• Why brands must now optimize for context instead of human clicks.
• How smaller brands can use this shift to outrun bigger competitors.
• What’s changing about paid search ads in the age of AI.

Links & Resources

Website: https://www.wilgot.ai/
LinkedIn: https://www.linkedin.com/in/erikwikander/

Get access to more free resources by visiting the show notes at https://tinyurl.com/yrsu7srx

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/partner-with-us/