In this episode, Manisha Tank speaks to Dr Manuel Gonzalez Rivero, Research Team Leader at the Australian Institute of Marine Science (AIMS), and Romain Groleau, Managing Director and ANZ Technology Sustainability Lead at Accenture. Together, we explore how to capitalise on sustainable technology to fast track and upscale coral reef monitoring, how various technologies—such as artificial intelligence (AI), cloud and analytics—will have a key role to play in reducing carbon emissions, and how Accenture’s sustainable technology initiatives are making a positive environmental impact in the Asia-Pacific region.

We shine a light on how coral reefs—the rainforests of the sea—are ecologically diverse, structurally complex and critically endangered. Taking a deep dive into AIMS' work, we learn from Dr Rivero how the institute has been collaborating with Accenture, the Queensland University of Technology (QUT), coral reef scientists, conservation practitioners, technology experts and people from all around the world to improve reef conservation using a groundbreaking open access tool called ReefCloud.

Romain also shares how the conservation community can scale the technology across other ecosystems, demonstrating the unlimited potential of technology, design and expert knowledge to transform how we solve the world’s greatest challenges.

Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/

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In this episode, Manisha Tank is joined by Khun Atiporn Jaroensri, Executive Director of Technology at CP Lotus, and Senthil Ramani, Managing Director and Head of Applied Intelligence at Accenture. In a thriling discussion, we discuss how the retail industry is evolving and adapting in response to supply chain bottlenecks, changing consumer behaviour, and other new challenges driven by the disruption of covid-19.

We explore how retailers are using data to adapt to the new industry landscape, how companies are managing large amounts of customer information, and how they are overcoming hurdles to becoming truly data-driven, thereby realising their digital transformation. We also delve into the ways in which retailers are achieving their goals sustainably. Senthil talks about how AI can lead to a more eco-conscious retail experience of greater efficiency and less wastage, and Khun Atiporn shares how she is integrating CP Lotus' green ambitions and building a data-led retail system.

Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Manisha Tank is joined by Ryan Kim, Chief Digital and Marketing Officer at FWD Insurance Group, and Jean-Claude El-Sabbagh, Managing Director and Financial Services Data-led Transformation Industry Leader at Accenture. Together, we discuss the forces driving the need for reinvention in the insurance industry, why the market is facing a critical turning point of growth, and how insurers can take advantage of these new revenue opportunities.
We explore why data-led digital transformation is fast becoming a priority for global insurers, and how it is empowering organisations with a competitive edge and a resilient business strategy. Through Ryan's sharing of FWD's journey to becoming a digitally-adept, customer-driven firm, we explore how insurers can extract the best value from data and AI, and strategically combine both with cloud technology to innovate for the future and keep up with the evolving industry.

Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Manisha Tank is joined by Boo Beng Khoo, Managing Director and Chief Technology Advisor for Customer Sales and Service at Accenture, Southeast Asia, and Mun Yee Chan, Director of Digital Services at Singapore's Central Provident Fund Board (CPFB), a savings and pension scheme, to talk about the changing demands of digital services, the necessary adaptability of employees to navigate new ways of working, and how technological advances are enabling next-generation customer experiences.

Diving deep into the changing face of customer service, we discuss why old models miss out on large value creation opportunities and why service needs to be approached as a brand ethos, an opportunity to add value in a customer’s life, and a natural extension of a company’s expertise. Mun Yee further shares her journey of leading a digital transformation initiative at CPFB, employing tools like the shift to cloud, data analytics and artificial intelligence to personalise consumers' experiences.

We also explore key topics like adopting a new human-centric focus to customer service, how technology allows for high-value engagement at a larger scale, composable technologies, and upcoming innovations to get excited about.

Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Manisha Tank is joined by Gaston Carrion, Managing Director and APAC Talent and Organisation Lead at Accenture, and Michelle Du Plessis, Vice-President of Global Human Resources Operations at BHP, one of the world’s largest natural resources companies, to talk about the impact of the Great Resignation, the evolution of HR technology stacks, and the benefits of deploying cutting-edge technology to back the HR function.

We discuss why organisations need to adopt new operating models, team structures, leadership, mindsets, behaviours, and ways of working to take advantage of digital transformation, and then reap those long-term rewards. Michelle shares the challenges of navigating an increasingly complex external post-pandemic environment, and how she led the charge in bringing together some 90 disparate HR systems into a single platform at BHP. We also explore key topics on the minds of C-suite leaders and employee experience managers, and the importance of a human- and customer-centric HR strategy.

Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.