Ep. 122 -Phone Etiquette 101

Having good phone etiquette is essential to anybody answering phones in a professional setting.

As answering professional calls are very different from answer personal calls. It's easy to slip up and accidentally speak to your customer in a way that makes you or your practice look unprofessional and sloppy.

Listen to this episode to learn some important things to consider when answering the phone in a practice.